One
This Spectrum Tool is used to compare pricing and services against other competitors; can also be used to overcome objections/hesitations
What is Competitive Edge
4 voice features (or provide article and verbally list)
What is Do Not Disturb, Spam Filter, 3 Way, Block 3rd Party Charges
A customer wants to return an unopened Iphone 16 Pro Max. How long does the customer have to return the device and how much is the restocking fee?
What is 14 days and no restocking fee (unopened)
If you are unsure of what department to transfer a call to, what can you use to determine the correct department?
What is Scope of Support
What are the next steps when a customer's BYOD is shown locked?
What is proceeding BAU, refer customer to current provider to unlock before activation
What information does a customer need to provide to port a number from US Cellular?
What channel would a customer living in Los Angeles need to watch the Dodgers game?
What is SportsNet LA
What is the cost of a replacement remote control for a paid in full Xumo box?
What is $10?
What are 3 channels available in TV Choice that are NOT available in Select Signature?
Regional Sports Network (any), LMN, NFL, etc.
Name 2 questions you would ask your customer whose BYOD is not compatible.
What is "do you have another device you would like to use" or "would you like to check into financing for a new device"?
How many times can a customer change their Choice Channel lineup when they sign up?
What is as many times as they would like within the first 30 days, and once every 30 days after?
What Seasonal Sports Packages does Spectrum Offer?
What is MLB EI, NHL Center Ice,and NBA League Pass
What channels are ONLY available in SportView?
What is NFL Redzone, Mav TV, FanDuel TV, MLB Network, MLB Strike Zone,
What does it mean when a location is flagged as "high split"?
What is symmetrical speeds
What are 3 features available with Parental Control?
What is Channel Block, Ratings Block, Content Block, Time Block, Title Block
Who changes the shipping address for standalone mobile, and how long do they have to make the change?
What is a member of leadership and within 2 hours after order is placed
What are 2 scenarios where mobile will be considered standalone?
What is when a customer disconnects all core products or moves to a non serviceable address
Who can we sell mobile to?
What is residential customers, employees
What other option does a customer has after one mobile delivery attempt has been made, and what information will they need for this option?
Take FedEx door tag and valid govt. ID to FedEx to retrieve device
What is 3 attempts within 90 minutes
What service(s) can you offer a customer who declines a credit check?
What is PIA 100
In CSG, how would you upgrade an account when your "Modify" button will not highlight?
What is Select All, Remove All, Auto-package, rebuild
Mobile device attempts are made how many times through which carrier, and what happens if delivery cannot be made with signature?
What is 3 times via FedEx, and returned to Spectrum after 3rd attempt
What is the process for an AU to change the billing address?
What is an AU does not have the authority to make this change
A Spectrum Employee wants to add mobile services to their account. How would you proceed?
What is BAU