1
What is the overall average hourly target Completion Rate for all TI cases/carriers?
1.9/hr
What is the capital of the United States
Washington D.C.
Name the largest planet in our solar system.
Jupiter
Which animal is the tallest in the world?
Giraffe
What does www. stand for
World Wide Web
What is the target for percentage of calls handled in the weekly Inbound Call Handling Reports?
80%
Where do polar bears live?
North Pole/ Artic
What is the first animal that went to space.
A dog
An adult human body has this many bones.
206
This geometric shape is generally used for Stop signs around the world.
Octagon
How do you ensure scheduled appointments are not missed ?
A) Refresh icare list using awaiting completion status, or next call.
B) Regularly update the call lists on icare after each case completion or at least every 30min.
What are some additional pleasantries that can be added during calls to improve the overall experience for the applicant?
B) In case of loss of family/other sensitive information, offer condolences and sympathy
C) Do a time check with applicant if they are in a rush, communicated they have upcoming commitment, or the call goes longer than expected
This planet is the closest to the sun.
Mercury
Smallest state in the United States
Rhode Island
How many days are in a year?
365
What is the max allowed contact attempts before a new order needs to created for that applicant?
10
Name of the first Disney Pixar Movie
Toy Story (1995)
When is the next stat holiday?
Good Friday April 7, 2023 (Easter Weekend)
Name the loudest animal on Earth?
A Whale
Largest City in the world
A) Beijing (China)
B) Tokyo (Japan)
C) Dubai (UAE)
B: Tokyo
Who has been the most active on The Champions team chat since March 2023?
Mayu
Where is the largest desert located?
a) Asia
b) Australia
c) Antarctica
d) Africa
C) Antarctica
The unicorn is the national animal of which country
a) Australia
b) Scotland
c) Kazakhstan
d) Egypt
b) Scotland
This planet shares its name with a famous dog.
Pluto
The technical name for an exploding star?
Supernova