TI Chronicles
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general knowledge
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general knowledge
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general knowledge
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general knowledge
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100

What is the overall average hourly target Completion Rate for all TI cases/carriers?

 

1.9/hr

100

What is the capital of the United States

Washington D.C.

100

Name the largest planet in our solar system.

Jupiter


100

Which animal is the tallest in the world?

Giraffe

100

What does www. stand for

World Wide Web

200

What is the target for percentage of calls handled in the weekly Inbound Call Handling Reports?

80%

200

Where do polar bears live?

North Pole/ Artic

200

What is the first animal that went to space.

A dog

200

An adult human body has this many bones.

206

200

This geometric shape is generally used for Stop signs around the world.

Octagon

300

How do you ensure scheduled appointments are not missed ?


A) Refresh icare list using awaiting completion status, or next call.

B) Regularly update the call lists on icare after each case completion or at least every 30min.

300

What are some additional pleasantries that can be added during calls to improve the overall experience for the applicant?

A) Offer congratulations when they share positive news

B) In case of loss of family/other sensitive information, offer condolences and sympathy

C) Do a time check with applicant if they are in a rush, communicated they have upcoming commitment, or the call goes longer than expected

300

This planet is the closest to the sun.

Mercury

300

Smallest state in the United States

Rhode Island

300

How many days are in a year?

365

400

What is the max allowed contact attempts before a new order needs to created for that applicant?


10

400

Name of the first Disney Pixar Movie

Toy Story (1995)

400

When is the next stat holiday?

Good Friday April 7, 2023 (Easter Weekend)

400

Name the loudest animal on Earth?

A Whale

400

Largest City in the world

A) Beijing (China)

B) Tokyo (Japan)

C) Dubai (UAE) 

B: Tokyo

500

Who has been the most active on The Champions team chat since March 2023?

Mayu

500

Where is the largest desert located?

a) Asia

b) Australia

c) Antarctica

d) Africa

C) Antarctica 

500

The unicorn is the national animal of which country

a) Australia

b) Scotland

c) Kazakhstan

d) Egypt

b) Scotland

500

This planet shares its name with a famous dog.

Pluto

500

The technical name for an exploding star?

Supernova

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