General Policies
This section of the handbook outlines the company's expectations around punctuality, absences, and notifying your supervisor.
What is the Attendance Policy?
Our company purpose.
What is Be a Blessing?
PTO stands for this.
What is Paid Time Off?
If a customer calls in with an issue after we have done electrical or plumbing work, this is how many hours the Service Professional have to get in touch with them.
What is 24 Hours?
This many deliveries is how many we average per month.
What is 183?
This is the maximum number of days an employee can take for bereavement leave.
What is 3 days?
The handbook requires employees to dress in a way that represents the company professionally, also known as this code.
What is the Dress Code?
Full-time employees receive this number of paid holidays, including Christmas Eve and Christmas Day.
What is 7?
This is who calls the customers to set-up appointments or book sold estimates.
Who are CSR’s?
This is the cost to put a Randy’s wrap on a mid-roof van.
What is $5,966.00?
These are the steps to report a workplace injury.
What is
1. Notify your supervisor immediately!
2. Call the nurse line.
Abusive language, illegal acts, creating disturbances are not allowed.
What is the General Conduct Policy?
Full-time employees become eligible for health insurance after this length of employment.
What is 60 days?
This is when we should notify timing updates to dispatch.
What is when the service professional knows that they have sold and how long the work is going to take?
On average, this is how many miles our service vans drive each year.
What is 18,500 miles?
Employment at Randy’s Electric & Plumbing is considered this type, meaning it can end at any time.
What is at-will employment?
This person is responsible for a 2nd lost/damaged device
Who is the employee (Device replacement Policy)?
Hourly employees must clock in and out for this unpaid break.
What is the lunch break?
This is when the Service Professional needs to fill out the updated permit details sheet.
What is each time there is a status update on a job with an open permit? (So, each visit after the initial.)
The amount of SKUs of parts in our Vendor Managed Inventory System.
What is 1,547?
These are the steps of the complaint process.
What is first go to Supervisor if no resolve, go to Manager, if no resolve go to GM
Sharing trade secrets without authorization is a violation of this policy.
What is confidentiality?
1st of the month following 6 months.
What is 401-K eligibility?
When there is an inspection correction needed, this is the best way to document the correction.
What is taking photos of the correction and uploading into Service Titan?
The amount of square feet the new Randy's Maple Grove building is.
What is 12,225 sq ft?