Towing
Services
Clearing
Extra Charges
Misc
100

How many miles are RAP clients covered for?

Up to 200 Miles/to the closest dealership.

100

Can we tow a rental vehicle under a regular membership?

Yes. We would just cancel the RAP call and create a member call.

100

Who clears RAP calls?

Our RAP clearing team

100

Will RAP cover offroading?

Depends on the program. "Rentals" will generally cover it but "owned" will not. However we have to call and advise them before we do it.

100

Does Rap cover BA sales?

No they don't cover BA sales just jump starts and tows.

200

Will RAP cover unattended tows?

Depends on the program. Most of the "Rentals" will do unattended where as the "owned" vehicles require customer to be present.

200

Will we tow vehicles that have nothing wrong with them under RAP?

Yes for vehicle deliveries/ veh reunites/ tow exchanges.

200

Can we move the RAP calls to the rural clearing que while we wait for clearing information?

No they are to remain on the board for the shop to see and put in the necessary information.

200

Shop is wanting to store the vehicle overnight and take out in the morning. Will RAP cover this?

Yes RAP generally will cover this if they are advised in advance.

200

How much fuel do RAP customers get?

Emergency Supply to get them to the nearest gas station.

300

What happens if the tow destination is more than 200 miles away?

We send those back to RAP and they send out a transport service.

300

What happens if a call goes from a light service call to a tow?

Need to call RAP for a new call with the correct information.

300

If a driver clears the call in Bringg what happens to the RAP call?

The call will go into close pending status in D3.

300

How many calls do our shops get for Tow Exchanges?

1. We are able to put all charges under one call.

300

Can we call international numbers for RAP clients?

No we will have to reach out to RAP and have them call their customers.

400

Can the person on scene change the tow destination?

Not without clearing it through RAP first.

400

Can we manually input a call for RAP?

Yes if the server is down we can put through a call for RAP.

400

If there are no notes with clearing information where can we look for more the information needed?

In Bringg under attatchments some drivers add pictures of the vehicle information.

400

Does RAP cover medium duty charges?

Yes if the vehicle qualifies.

400

How many different RAP programs do we have?

17: Honda/Accura, Jaguar/Land Rover, Lexus, Lexus vehicle services agreements, Toyota, Hyundai/Genesis, Enterprise Rent A Car, National Rental, Alamo, Enterprise Rideshare, Enterprise Car Sales, Enterprise Fleet, Hertz, Dollar & Thrifty, Sonsio, Sprint, Toyota, Tmobile.

500

Will we tow Commercial vehicles through RAP?

Yes depending on the program and it falls within our GVWR.

500

If there is more than one service needed how many calls should the shop get?

a call for each service needed. Unlike our member calls we need to put in a call for each service to be paid out seperately.

500

What are all of the things we need to clear a RAP call?

Timestamps, Vin, ODO, Services provided (clearing code), Total miles ER/Tow, any additional charges, driver number.

500

Would we PCard a RAP call?

No we don't pcard RAP Calls.

500

When triaging passing calls should we code 8 RAP calls?

No we should be doing everything possible to run these calls.

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