Card Registration
This is the very first thing you notice if the card is unregistered account instead of having a cardholder’s name/information.
What is Instant Issue Branded?
This refers to the next process that the CH needs to do after they get the message that they have successfully register their card and in order to create a PIN.
What is Activate the card?
This is the process where CH should get an IIB card from employers and contact the call center to register and link their new card.
What is Card Linking process?
This refers to the time (in hours) when the CH needs to wait if they just received their card to register/activate the card.
What is at least 24 hours?
This refers to the 3 options where can CH activate their card.
What are IVR, Website and Mobile App?
This is the process where CH has already registered their replacement card and needs their money transferred from her old card to the new one.
What is Funds transfer?
This refers to the website's name which is the first step that the CH needs to do or login to begin the registration process.
What is www.rapidfs.com?
This refers to the name of the Mobile app that CH can download via app store.
What is Rapid! Access?
This refers to the LOB who will handle the transferring of CH's funds from old card to the new one.
What is T2?