What is?
What is one of the 5 Principles of TSA Service?
Professionalism
Customer Service
Attentiveness
Support through teamwork
Ensuring civil rights
What is TSA definition of professionalism
Proper image
Effective communication
Positive demeanor
Personal Interactions
What is TSA definition of customer service
Anticipate the needs of customers
Demonstrate efficiency with courtesy
Show genuine interest in the wellbeing of people
How should support be shown through team work?
Present a unified team of professional TSOs
Offer assistance when needed
Achieve TSAs mission in the process
What is the golden rule of ensuring civil rights in TSA?
Treating every customer with fairness and respect
If a passenger refuses screening what must you do?
Notify your STSO and effectively communicate.
What is a bias?
A preference or inclination
Does a passenger have the right to refuse screening?
Yes! Passengers have the right to refuse screening before the process begins.
What is discrimination?
Means to act on the basis of prejudice