KYU
play called when you have a customer with challenged credit.
what is Horns?
Fee affiliated with getting into a lease
What is an aquisition fee?
The manufacturer Honda paired with to create the Honda Proluge.
Who is General Motors?
Where cpo vehicles ending with an R come from.
What is service department/loaner program?
Service Manager
Who is Shane Stegeman?
"I have a pre-approval through my bank". Name three pieces of information you need to get from the customer.
What is Bank, Rate, and Term?
Fee affiliated with terminating a lease
What is Disposition Fee?
The three trim packages the Honda Prologue comes in.
What is EX, Touring, and Elite?
Powertrain warranty on a Honda CPO.
What is 7 years/ 100k miles (whatever comes first).
BDC Director
Who is Melissa Wilson?
Name three brands that qualify for Conquest rebate.
What is Chevrolet, Ford, GMC, Hyundai, Jeep, Kia, Mazda, Nissan, RAM, Subaru, Tesla, Toyota, and/or Volkswagen?
A customer recieves the Lifetime Powertrain Warranty while leasing a vehicle from Rapids Honda
What is no?
Reccommended percent level to charge the Prologue battery up to.
What is 80 percent?
Comprehensive warranty for a Honda CPO
What is additional 2 years/100k miles?
Manager of the Loyalty Performance Center
Who is Logan Nelsen?
Play called when you are struggling with your customer.
What is Sutton?
Three options a customer has at the end of their lease.
What is
Turn vehicle in
Buy lease out
Trade for something new?
What comes with Option B when you purchase a Honda Prologue.
What is the portable charger?
The two technicians that inspect used vehicles.
Who is Cesar and Omar?
Advisor who works with all used vehicles.
Who is Chad Zastrow?
Name 3 wins in the WIN system
What is MSRP, ACC, VSC, GAP, TRADE-IN?
Two things that change when adjusting annual mileage from 10k miles to 12k miles
What is payment and residual value?
Charging company Honda gives the customer credit to publically charge.
Who is EVGo?
What point inspection is done for a certified Honda vehicle.
What is 182 points?
Owner of Mezen Dealer Services.
Who is Tony Trussov?