Prices & Math
How much is phone service increasing for the 2022 Rate Increase?
It is increasing by $2.50 (per the listing code)
What is a good response to "I'm on a budget and can't afford these rates!" ?
I know that incomes and budgets are tight these days. Let's review your account to see if we have a different package or level of service that will satisfy your needs and fit better in your budget.
How much is your average customers bill increasing?
Anywhere from $8.99 to $16.99 depending on the number of boxes and services listed.
6
When should you offer Genre Paks as a Retention Save?
When the customer is upset about video services pricing, and you've done an account review and offered $10 for 3 months.
How much is each piece of cable equipment increasing for the rate adjustment?
$1.00 per piece of equipment.
What is a good response to "Why don't you offer a Senior Citizens Discount" ?
We provide affordable options to customers of all ages and we offer different levels of service to meet your specific needs.
Which service is primarily affected by the rate adjustment?
Video / Cable Services are the most affected.
What are the timeframes that Genre Paks will be available?
12/19/22 through 1/31/2023, subject to change based on availability.
What is the new retention deal for stream boxes?
1/2 off of the first 6 months.
What is the new combined bundle price of Popular Standard + Local 30 + Retrans Fee.
$147.94
What is a good response to "Why do price increases occur" ?
Buckeye Broadband periodically adjusts prices so we may continue to provide the best service possible to our customers. Programming fees continue to rise year after year and this year alone, rates increased over ten percent.
What is the new price of just local 30 + Retrans fee?
$39.97
What is the path we use if a customer is disconnecting because of Unlimited Data costing $15.00 ?
How much is Stream TV increasing in price for the 2022 Rate Increase?
It is increasing by $0.00
What is a good response to "Should I expect a rate increase every year?" ?
Because we evaluate our pricing on an ongoing basis, we need to adjust our prices. We are committed to providing you the best and most cutting-edge products and services.
Name 3 things you can do at a tech hub related to the rate increase ?
Review your bill, Assist with Tech Issues, Upgrade/Exchange Equipment, Try our products and services, Sign up for ACP.
When a customer is threatening to disconnect due to equipment costs, what option do we now have to retain the customer that involves retail?
Customers can swap equipment for firesticks.
True or False: If a customer is threatening to disconnect during a retention call, we can immediately put that customer into a brand new promotion?
FALSE: You need a Supervisors permission first!
If a customer has Popular Standard, 2 DTA Boxes, 2 TiVo Boxes, 200 mbps internet with Smartnet, along with 10$ per month unlimited data, how much does their plan increase due to the rate adjustment?
Their plan will increase by $22.99 per month due to the rate increase.
What is a good answer to "Buckeye Broadband is a Monopoly!" ?
We have real competitors in our area! AT&T, Spectrum, DirecTV, Dish, Frontier, these are all competitors of Buckeye. We are competing with at least one other service provider in 90% of our service area. Buckeye Broadband is the ONLY service provider that is making continual investment in the communities we serve. We choose to be here and make a difference in our community. We are local.
Name at least 6 things that set Buckeye Broadband apart from other Providers and are that are unique to Buckeye Broadband ?
Locality. Investing in our infrastructure. Free Internet. 24/7 Call Center. BCSN. BCAN. No Throttling Speeds. 30-Day Guarantee. Volunteer Opportunities.
What is the FULL Migration Retention Path to save a Video Customer disconnecting?
Account Review -> 3 Months 10$ off -> Genre Paks -> Aerial TV
For MaxxSouth Accounts, what is the best VIDEO Retention offer that Supervisors have access to give to customers ?
$10.00 Off Video for 3 months.