Rate Change Amounts
Retention Super Star
Step on Down
Video & Broadcasting
Potpourri
100
Family cable will be changing this much per month.
What is $2.00?
100
This is why retaining customers at or near full rate so important during ALL times.
What is retention protects the revenue for the company?
100
This is the 2nd Step in the Retention Rate Change Step Down Process.
What is Credit Option?
100
DirecTV lost this many channels for 10 days when they stood up to Viacom during their most recent negotiations.
What is 17 channels?
100
This is what customers paid for Online service at 3 Mbps download speed SEVEN years ago.
What is $45.95?
200
Online Max will be change by this much.
What is $5.00?
200
This could happen should we mishandle the rate change in retention and give out promotions without thought to financial impact.
What is cause future rate increases of even larger amounts?
200
This is the 3rd Step of the Rate Change Step Down Approach.
What is 'Step Down Approach with Value Added Offers'?
200
Mediacom has added a TON of FREE _____ _____ Channels to many of our areas, some exceeding over 100 channels in total.
What is High Definition (HD)?
200
Mediacom was recently recognized for this achivement by the FCC.
What is one of the top 4 ISPs in the U.S. to deliver at least 100% (in some cases 120%) of the speeds we promise to deliver/advertise?
300
Star Pak will be changing this much
What is $5.00 total ($3 for Starz and $2 for Family Cable)?
300
This is a creative method to protect the revenu for a customer who will not accept value/education and still wants compensation for the rate increase because they feel they were not given sufficient notification and wants to disconnect.
What is issue a one month credit for the EXACT amount of the rate change instead of offering a large discount promotion?
300
This is the 1st Step of the Rate Change Step Down Approach.
What is Education & Value?
300
Customers equipped for HDTV pay this much for the HD version of the Standard Definition stations they already subscribe to.
What is NOTHING?
300
This is a good response to a 'Satellite is cheaper and they didn't raise their rates!' objection. (get 3 of the 5 bullets outlined in training).
What is "I can appreciate how you feel. Before you make a decision, please allow me to inform you…:”  The low introductory rate that’s advertised is a basic package that doesn’t in-clude many of the popular network stations I’m sure you currently enjoy.  If you compare our packages with theirs, you’ll find the rates are similar, if not less expensive. Be aware of hidden fees such as authorization fees for each receiver and expensive maintenance fees.  Satellite companies raise their rates every year. Programming expenses af-fect all video providers, and they are no exception.  Only cable offers VOD, super-fast internet and unlimited local & long distance phone service from a single provider.  Mediacom is home of free HD Family Cable. Satellite charges extra for their HD.
400
Online Intro will be change by this much?
What is $2.00?
400
This is the type of adjustment you would enter to give a credit for a rate increase (one time credit).
What is Misc. Adjustment?
400
This is the 4th and most costly step in the Step Down approach being used for Rate Change calls and should be avoided if at all possible while still retaining the customer.
What is Contract Offers?
400
These are the 4TV Everywhere options outlined in the Rate Chnage Training.
What are Turner Networks, HBO GO, MAX GO and EPIX?
400
DirecTV charges this much for their Choice Package which is comparable to Mediacom Family.
What is $69.99?
500
Online/VIP will be chnaging by this much.
What is $4.00?
500
This ______-________ approach is what a SUPER retention agent will follow when dealing rate increases.
What is Step Down approach?
500
Sometimes we can save customers by investigating _________ __________ and may not even need a retention promotion.
What is House Hold Expenses?
500
This is an uncontrollable expense for a cable company and while we minimize the amount the customer must absorb it is a major reason our video rates change so much.
What are programming fees?
500
Starz costs approximately this much for both DirecTV and Dish Network
What is $13? ($12.99 DirecTV and $13 Dish Network)
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