Count me in
You better shop around...Nope
Take that to the bank
Let's keep a low profile
100

Where exactly are the CD Calculators located? Explain the steps how you would arrive to the CD calculator page.

  1. Step 1: Navigate to www.capecodfive.com
  2. Step 2: Hover over “Personal”
  3. Step 3: Click “Financial Calculators” underneath “Tools & Resources”
100

What is the Wall Street Journal Prime rate?

7.50%

100

What are the cornerstones of building customer relationships?

  • Trust & Rapport
  • Personalized service
  • Communication and transparency
  • Effective problem resolution
100

When having a difficult conversation, what stage would you set up your desktop with the tools needed for success?

The Planning Stage

200

Utilizing Cape Cod 5’s rate calculators, calculate the balance at maturity for John Smith on a 4 Month CD earning an interest rate of 3.929% and an APY of 4.00% on a balance of $125,000.

$126,645.14

200

How do you quote our 4 month certificate of deposit rate without relationship pricing?

The annual percentage yield is X.XX percent

200

How do you maintain a customer centric mindset?

  • Actively listen to customer’s concerns and needs
  • Offering solutions that genuinely benefit customer thereby creating stronger and more lasting relationships
  • Educating customers about financial literacy which empowers them
200

Can you give me more details to what you’re looking for is an?

Open ended question

300

Utilizing Cape Cod 5’s rate calculators, calculate the interest earned for Jane Smith on a 36 Month CD earning an interest rate of 2.472% and an APY of 2.50% on a balance of $84,657.27.

$6,509.89

300

Where do you find the current rate sheet?

www.capecodfive.com

or 

The Hub

300

How do you provide a customer with a printout of their profile and entire relationship?

  • Xperience – Customer Profile Tab
  • ARGO – Customer CIF, Select Accounts Tab, Print Profile
300

A person who walks in looking for our best CD rates is considered?

A potential customer

400

Utilizing Cape Cod 5’s rate calculators, calculate the balance at maturity for John Smith on a 12 Month CD earning an interest rate of 2.863% and an APY of 2.90% on a balance of $42,976.18.

$44,222.86

400

What is our Home Equity Line of Credit rate without a discount?

Prime + 0.25%

400

How can a customer get a rate bump on their CD’s?

  • Premier5 Relationship gets bump ups automatically
  • Rate Exception Requests (via Service Event)
    • Not guaranteed
    • Requires review of profile and relationship details in SE
    • Decision takes into consideration current rate environment and economic indicators



400

What stage would consider asking open ended questions?

The Evaluate Stage

500

Cindy Lou has all her accounts here at CC5. She was offered a rate of 3.55% APY (3.494% Interest Rate) for 7 Months at The Coop. You tell her we have a 3.50% APY (3.446% Interest Rate) for 8 Months at CC5. You use the Financial Calculators to calculate what the difference in Interest Earned over the terms of each CD. CD amount is $180,000. What are the amounts?

CC5 CD $4,177 MINUS The Coop CD $3,700.90= CC5 CD EARNS 476.10 MORE INTEREST THAN THE COOP.

500

What is the definition of APY?

 APY stands for annual percentage yield. It's the percentage of interest that you can earn from a savings account, certificate of deposit (CD), money market account, or even checking account. APY always takes into account compound interest.

500

What other options are available to provide customers looking for higher returns?

  • Osaic Investments
  • Trust & Asset Management
500

How does one become comfortable with having a difficult conversation?

Practice, Practice, Practice

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