PEV
Super Off Peak Period for PEV is defined as
What is every day of the year from 11 p.m. – 7 a.m?
True or False: Flatbill/FBFY is 12 month contract rate
What is true?
Three major appliances that customers should stagger and shift
What is oven, dishwasher, and clothes dryer?
True or False: Seasonal Rate could be referred to the customer as our regular rate
What is false? (We don't have a regular rate)
New customers minimum initial payment amount
What is $70
Off- Peak time for PEV is defined as
What is All hours of the year not identified as On-Peak or Super Off-peak from June to September
Customers have this amount of time to accept the Flatbill First Year when initially offered during connect
What is 60 days (The amount can change)?
Two ways to manage your bill on Smart Usage
What is staggering and shifting usage?
Peak period for Nights and Weekend
What is 2-7 p.m. on summer weekdays for the months June - September. This is the time when customers use the most electricity and it costs the most to produce.
Existing customer minimum initial payment amount
What is $40?
On-Peak time for PEV is defined as
What is Period from June to September, weekdays 2 p.m. to 7 p.m.?
True or False: Flatbill First Year quote is based on the previous customers' average monthly bill
What is true?
On Peak Time Period for Smart Usage
What is (2-7 p.m., Monday–Friday, June–September, excluding holidays)?
Basic Service Charge
What is 46.03 cents per day?
Minimum amount that can be transferred to PrePay/Pay By Day
What is $1500?
PEV offer the lowest rates when
What is this rate offers lower prices from 11 p.m. – 7 a.m. to encourage nighttime EV charging?
If a customer stops the Flatbill before 12 months and have used more than the contractual amount
What is an adjustment (not fee) will be applied to the next or final bill? This is actual usage from the customer.
True or False: Smart Usage is a contract rate
What is false? (Flatbill is our only contract rate)
Nights and Weekends rate amounts
What is 23.1385 cents per kwh (June-September 2p.m. -7 p.m. weekdays) excluding holidays, summer nights, and weekends/ 5.9187cents per kwh all other hours including summer nights and weekends?
Process to transfer existing PostPay to PrePay
What is check ssn to see if any additional c/o accounts less than 6 years (reinstate if so), click billing determinants under PostPay account, select rates/other (PrePay), ask customer how much can they pay, advise if non RC/DC meter it can take up to 5 business days for meter to switch?
PEV prices for On-Peak, Off Peak, and Super Off Peak
What is 23 cents per kwh (On-Peak), 7.9 cents per kwh (Off Peak), and 1.7 cents per kwh (Super Off Peak)?
A customer can be removed off Flatbill if this occurs
What is if a customer's usage exceeds 50% of the expected contract amount?
Demand Charge max. kw
What is $9.39 per kw?
Winter and Summer months cents per kwh tiers
What is Winter (October-May 6.2 cents) and Summer (June-September 6.6 cents for 1st 650 kwh/11.1 cents for next 650-1000 kwh/ 11.5 cents over 1000 kwh)?
Process to switch from Prepay to Postpay
What is check ssn to see if c/o accts (if so, automatically 2xamb dep. required), if not run credit scan (if dep. risk 2amb dep required), check to see if deferred bal.(if so, it must be paid upfront). Dollars Remaining must be positive for 5 business days? Submit Misc. PrePay wfm if everything above is cleared?