Topics 1&2
Provide schedules of rates charged for the electric and gas services that are provided by the operating company.
What are Tariffs?
Electric and gas rates have to components
What are supply and delivery?
T/F:Customers can be billed both gas and electric riders if applicable
What is True?
The customer has two options to enroll in the Dollar Donation program:
What are
Complete the online form on BGE.com OR
Call 1-800-685-0123 to speak with a representative with the service orders or billing skill
Time of Use (TOU) time periods
What are On Peak, Intermediate-Peak and Off-Peak?
a Temporary charge or credit applied by the regulator
What is a Rider?
T/F: electric supply rates change twice a year on June 1 and November 1
What is False?
Deposits can be refunded back when you pay ___________months...
What is 10 out of 12 months on time and not receive more than 2 Ton's, no disconnections due to non payment and account is current at time of review?
Name the ways you can access the Service Agreement Page
What is ………..
To change a customer's rate we submit what type of case?
What is a Tariff Review – Check Premise?
Gas Rider 5 for Smart meter Opt-Out customers are under what schedules
What is D or C?
Gas prices change _______ and is based on ________________.
What is MONTHLY and THE CURRENT MARKET PRICE?
Service agreement Lifecycle statuses
What are PENDING START, ACTIVE,CANCELLED, PENDING STOP,STOPPED AND CLOSED?
Deposit arrangements may be denied for some of the following reasons:
What are
Maximum deposit installments were already provided.
the deposit was billed more than 2 months ago (60 days). Contact credit to determine if arrangements are available.
Commercial customer requesting more than 2 installments.
Locating a tax exempt account steps:
What is
1. From Control Central, search for and select the customer. The Account Information page displays.
2. In the Current Context zone on the Dashboard, select the Account Context menu and select 'Go to Service Agreement'.
3. If there is more than one service agreement, the Service Agreement Search window will appear. Select the gas/electric SA.
4. Select the Rate Info tab on the Service Agreement page. At the bottom of the page there will be a Tax Exemption section. If the account is tax exempt the information will be displayed.
Name the 4 type of Gas Tariffs for residential
What are?
10D Residential - Single residence or 2 apartments on one meter
11 Residential - Gas Heat
12H Residential - Gas air conditioning but no gas heat
14D Residential - Gas air conditioning with gas heat
Supply is also known as
What is commodity?
What type of rates will a customer be billed when their schedule is EV TOU?
What is off-peak and on-peak?
Provides the deposit interest rate
What is the Maryland PSC ?
To stop residential TOU billing what course of action to take...
What is issue the same case CMBSTRT_TOU Correct – Residential Tariff Change Request for TOU - Standard
Electric Rider 4 is Budget Billing for customers under what schedules
What is schedules R,RL, G or GS?
Since BGE doesn't own power plants to generate electricity, we must:
What is purchase the electricity from generating companies and then pass the charges onto the customer?
BGE electric delivery services includes:
What is customer charge, EMPower Md Charge, Distribution charge and ERI Initiative Charge ?
If the deposit has already been billed to the customer and is less than 60 days old, you have to follow what steps on cust account:
What are Click Account context menu in current context zone, Go to Bill, Select the bill with deposit, Click Bill segment hyperlink, Click Init Cancel button, Using cancel reason dropdown menu select "other", Click the Calculate button,Click cancel button, Click Confirm. Navigate to the SA page or select dep exist in alerts, click the chars,Qty & Rec. Charges tab.Locate Dep install, Change effective date(date of call) and enter appropriate amount then save.
Deposit letters are mailed out once the deposit service agreement has been created only
What is False... it will also be a customer contact as an indication that it has been mailed for both residential and commercial customers