Master list 1
10am, 1pm & 5pm are the new weekend time slots for these territories.
Wichita & Topeka
What are the 2 requirements for sunrooms in all territories?
1. Must be located on a permanent concrete foundation with 2x4 construction
2. Cannot be made of any Aluminum construction. Due to the weight of our Fibrex windows.
A non-Rba customer in Omaha calls in needing a quote to replace the windows on their home. They tell you that the windows were damaged by hail and need to submit their quote to insurance. What should you do?
Refer to Andersen! If they are adamant about needing full service let them know Home Depot offers contracting services as well.
"I'm pretty good with sticking to what I know"
Fixed Mindset
Being punctual & reliable, knowing how to plan ahead and exceeding expectations are characteristics of which RbA value?
Count on Me
What are 2 things you must check the appt calendar for when scheduling a SE Kansas Lead?
1. Drive time.
2. Make sure we are only scheduling 1 SE KS lead per time slot.
DOUBLE JEOPARDY QUESTION: what was the new master list update for West Kansas?
Single storm door ok to set, Storm windows, must have a minimum of 2 to set, otherwise if only one storm window, must send as NCA.
Name the 6 things we must go over to set a 1 window project.
1. Verify Full replacement of the window
2. No Discounts( window minimum is 4)
3. Where is the window located?
4. Turnaround time(15-18 weeks)
5. Let them know the windows won’t match
6. Is this the last window they are replacing, or will they have more later?
"Although this didn't work out as planned, I learned a lot to use"
Growth Mindset
If you have to be coached on the same behavior, after multiple conversations and coaching's and the behaviors don't change, what value could this impact in your overall rating at the end of the year?
This will effect your 'Embrace change and being open to feedback' score.
Which could result in a lower bonus/raise.
When turning windows into doors or vice versa, the 2 qualifications are?
1. The wall cannot be made of brick, stone or stucco
2. If the homeowner has electrical, HVAC or plumbing systems in the area it needs to be moved by a 3rd party contractor first.
A homeowner in Colorado wants to replace a 4 part bay window & a sliding patio door. Can we set this lead?
No, there is a 2 door or 4 window minimum.
What are the ONLY 2 times that we should hit view all when scheduling a lead in enabled?
1. Previous Rep is no longer with the company.
2. If a homeowner request to have a different rep visit
the home.
" People who are naturally smart, don't need to try hard to succeed"
Fixed Mindset
Why is it important to keep communication positive and not get wrapped in negative conversations?
Being positive on the floor helps to maintain the great culture we have.
Unnecessary tension can effect your performance and others.
Negative comments can become distracting or discouraging to your peers.
Per the sales manager in this territory, we can provide a quote on a storm door, only if they are an existing customer. It must be sent as a NCA.
Omaha
In this territory, it is ok to set an insurance related project for a previous customer, but you must note it on the lead.
West Kansas.
Why is it important to ask the type of number( home or cell) the homeowner provided us? Not just what's the best contact number.
We need to know if the number is able to recieve text to make the confirmation process smoother. If we missed them by call, we can always send a text to confirm.
"Our true potential is unknown and unknowable."
Growth Mindset
WHO We Are = ???
Secret Sauce
In this territory, it is ok to set the appt for a previous customer who has our windows, who has a new construction project with holes already cut out & ready for install.
Omaha
A homeowner in Columbus calls in wanting a quote on an entry door. They tell you they live in a manufactured home and the door has to be custom due to its sizing what should you do?
Inform them that we are not able to help them, because we cannot service mobile/manufactured homes in the area. Andersen or another company would be options for them as well.
What are some things that could happen if we do not check property value before calling the lead or after we gather the address?
Ex. The appt may be resulted as a No Demo or Not home. If the rep isn't able to get passed the EPP.
Checking the property value can help guide the conversation, if it is below our minimum( $50,000 for KS & $75,000 for CBUS & OMAHA). Andersen or repairs may be a better solution.
If a rep has to travel for the appt, it could be a waste of gas or time if we aren't a good fit.
What are 3 things someone with a fixed mindset may do?
Feel threaten by others success
Avoid challenges
Give up easily.
Unable to handle feedback or criticism.
What are 2 things we can do on a call to give the homeowner a world class homeowner experience?
Speak to their needs, even if its not a set most homeowners appreciate information for a better solution.
Use pleasantries, be personal.
speak to their time.
Exceed expectations on service calls.