RBA History, People, and Culture
Name of RBA's most sought after award?
What is Green Diamond?
Composite made from wood and high carbon polymer
What is fibrex?
The goal of every contact
What is a 5 minute conversation?
Two facts about windows you need to lead a pain point discussion
What are age and material of current windows?
Identify this type of window in the picture
What is dormer window?
Name the affiliate owners pictured here (first and last names)
Who are Sharon, Larry, and Colin Sullivan
Non-toxic gas pumped between window panes to reduce heat transfer provided seal between panes is intact
What is argon?
The 4 elements of the agenda or value of the visit
What are inspection, samples and options, measurements, and price?
Your first response to a customer statement or question
What is acknowledge it?
Look at Anatomy of Window and identify A
What is sash or upper sash?
Times when we can make outbound calls
What is between 8 am and 9 pm?
Appears between panes of glass when seal is broken
What is condensation?
In this situation we use confirmation or call ahead to obtain agreement
What is NEVER!!
From memory respond to customer who says that they'll call back when ready
What is "I'm glad to hear you'll be doing something down the line. But, before we hang up, given the age and make of your windows, are you waiting because you don't have the money set aside or is there some other project you want to do first?"
Look at Anatomy of Window and identify B
What is grille?
Andersen was founded by this Danish immigrant in 1903
Who is Hans Andersen?
This occurs when frame bends or twists out of its original shape from effects of heat, dampness, or poor installation
What is warping?
The set mantra
What is 1 set-1 sit-72 hours?
From memory, respond to customer says they can't afford it
What is "None of our customers have set aside money for windows. But there's also a cost for keeping them and the money you save may help pay for them. The only way you will be able to make a comparison like that is to get a price on new windows. So with your permission let me get a price in your hands."
Look at Anatomy of Window and identify C
What is sill?
Year that Renewal by Anderson was founded
What is 1995?
The transfer of heat through the frame or the glass. Metal and glass are great examples of this.
What is conduction?
The 5 commitments
What are need, agenda, amount of time, all essential parties, and schedule now?
From memory, handle objection that I make all the decisions-my husband doesn't need to be there
What is "I'm sure that is true so let me assure you that we will gladly provide this service the way you want it. That being said ....."?
Look at Anatomy of Window and identify D?
What are head and side jambs?