Booking an Appointment
Mortgages
Visa
Personal Lending
Online Banking
100
In order to access Sales Platform to book appointments, you require SECAF access (True or False)
True
100
Which Calculator would assist clients who are renting and contemplating buying their first home?
Rent or Buy Calculator
100
When a client upgrades their Visa card, does the account number change?
Yes, the number changes based on the credit card product change
100
What is the main message for the credit advice principle "Ensure you have a repayment plan" (A) Set goals and use credit to help achieve them (B) Pay high interest rate debt first (C) Manage your debt, don't let it manage you (D) Determine how much you can realistically afford and stay within your means
C - Manage your debt, don't let it manage you
100
Which are security features of Online Banking? (A) Sign in protection (B) Personal Verification Questions (C) Secure browsing through encryption (D) All of the above
D - All of the above
200
While booking an appointment, the client changes the date, what do you do? (A) You have the CAO change it, as they can change it once it has been booked (B) You can change the appointment yourself through Sales Platform (C) Cancel the appointment in Sales Platform and rebook with the correct info (D) - A & C
D - A & C
200
A client tells you they are selling their home, should you refer a potential sale to a mortgage specialist?
Yes
200
When completing an upgrade to a credit card via CART, is it a requirement to provide the client with the new information box?
Yes, it is a regulatory requirement
200
Which CRA document will show that a client has unused RRSP contribution room available to them that they may benefit from obtaining a loan to make the contribution?
Notice of Assessment
200
Are employees permitted to demonstrate RBC Online Banking using their own Client Card and personal information?
No. Only clients are permitted to sign-in with their own Client Cards and they must enter their own passwords and personal verification answers
300
If you are a first time user, how would you access Sales Platform in order to book client appts? (A) Download Sales Platform from the COE (B) All CSRs already have Sales Platform within Service Platform (C) You need the Sales Platform link from the Technical Support Group (D) You need a DLA in order to access Sales Platform
A - Download Sales Platform from the COE
300
Where would you find the Home Equity Special Offers?
Product and Services/ Mortgages/ Sales Promotions
300
When upgrading a Visa Card, the client asks what happens to the outstanding balance on the old card - how do you respond?
The outstanding balance is automatically transferred to the new product
300
Which Calculator will give clients a very clear picture of their cashflow? (A) Total Debt Servicing (B) Credit Selector (C) Create a Budget (D) Car Loan Calculator
C - Create a Budget
300
How long are the messages in OLB message centre kept for?
One Year
400
You notice that a client has a large bal in their chequing acct. Do you? (A) Tell them you can book an appt for them at your wicket to see one of your colleagues to discuss options (B) Do nothing as the client probably already has plans for the funds (C) Walk them over to CAO to book an appt (D) Refer them to an IRP
A - Tell them you can book an appt for them at your wicket to see one of your collegaues to discuss options
400
A client is confused about the different type of mortgage options available at RBC. What calculator can they use on the public website to get more information?
Which type of mortgage is right for me?
400
As of June 1st, what will be the credit card rebate for a client who has a Signature No Limit Banking Package and a Visa Avion?
$35
400
Which new tool will help you navigate personal loan policies and procedures so that you can quickly and easily identify the info you need to complete specific credit requests?
Personal Lending Deal Wizard
400
If you want to complete a demo with a client at your wicket, do privacy guidelines permit you to turn your monitor and hand control of your keyboard over to the client to navigate the demo themselves?
Yes, as long as proper guidelines are followed
500
When adding a business client to an appointment which is linked to a person(s) via BPOL, all business owners will also be added to the booked appts as participants. True or False?
True
500
As of June 1st, what will be the switch-out fee that RBC charges?
$250.00
500
Name two items that are outlined in the information box
Cost of Borrowing Info, Fees, Grace Periods
500
In the case of disability of a loan holder the Insurer will pay to RBC Royal Bank the client's regular loan payment of principal, interest and insurance premium up to a max of $3,000 per month for all insured loans for a max of how many months?
24 months
500
What is not a core service of RBC Express? (A) Balance and transaction reporting (B) Positive Pay, a cheque fraud mitigation tool (C) Account transfers and Bill Payments (D) Images of stmts, cheques and other acct items
B - Postiive Pay, a cheque fraud mitigation tool
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