CHECKING/SAVINGSS
FREE SERVICE TO HELP MEMBERS SWITCH DIRECT DEPOSITS AND ACH PAYMENTS FROM OTHER FINANCIAL INSTITUTIONS
CLICK-SWITCH
HOW ARE MEMBERS VERIFIED WITH A MERCHANT OR 3P ON THE LINE?
When a member calls with a merchant or 3rd party on the line, verify the member using the one-time passcode (OTP) procedures.
NAME A LOAN TYPE AVAILABLE TO MEMBERS WHO OWN THEIR HOME
HELOC OR HEL
WHAT IS THE FEE TO PRINT A STATEMENT AT THE TL?
$1.50 PER MONTH
DIRECT DEPOSIT
When contacting a member (Outbound Call), we must meet the following guidelines:
WHO DO YOU CONNECT A MEMBER REQUESTING TO SPEAK WITH THEIR LOAN OFFICER?
MESSAGE THEIR LOAN OFFICER IF THEY KNOW THE NAME OR CONNECT THEM WITH A MORTGAGE REP
HOW LONG DOES IT TAKE FOR AN ACCOUNT TO BECOME DORMANT/INACTIVE?
DORMANT: 2 YEARS
INACTIVE: 1 YEAR
NAME ASKRBFCU ARTICLE USED FOR NEW MEMBER WELCOME CALL
CONDUCTING THE NEW MEMBER WELCOME CALL
What are the guidelines for accepting answers to verification questions?
The caller must provide all answers without any assistance. If the caller uses assistance when answering, we cannot accept the answer.
Do not provide a member with the correct answers to their security questions after they are verified. If the member does not know the answer, we can offer to update the question or answer.
AVAILABLE TO MEMBERS WHO ARE SEARCHING FOR A NEW HOME
KUPER SOTHEBY'S REALTY
WHAT TRANSACTIONS DO ETMS SUPPORT?
3rd party deposits and transfers
Balance inquiries
Cash advances on a credit card
Cash or check deposits up to 50 bills or checks accepted per transaction
Loan payments: Business, Consumer, Mortgage
Report for the last five transactions
Unlimited transfers: account-to-account (A2A)
person-to-person (P2P)
TYPE OF PERSONAL LOAN AVAILABLE USING A SAVINGS CERTIFICATE
Certificate Secured loans:
borrow funds that are secured with your RBFCU certificate account as collateral. This gives you the opportunity to leverage those funds into a loan without an early withdrawal penalty if you determine you need money before the certificate matures. You must currently have a certificate account with RBFCU to take advantage of this loan option. Certificate Secured Loan Rate at 2% APR over your certificate rate. (IRA Certificates excluded)
HOW CAN MEMBERS ACTIVATE THEIR FREEDOM CARD?
IVR system at 1-800-992-3808.
RBFCU MOBILE
RBFCU ONLINE DESKTOP
CAN BE USED TO:
LINE OF CREDIT
MEMBER IS REQUESTING FOR A CALL BACK TO SPEAK WITH A SPANISH SPEAKING MORTGAGE REP.
1. Click the Caller Requesting Spanish Speaker - Call Back Request email template
2. Enter the appropriate Information as indicated in the template
3. Click Send
4. Inform the Caller that the call back can take 2-3 days
WHAT TRANSACTIONS ARE PROHIBITED IN DRIVE THRU?
Tellers ask non-members or members with account restrictions (e.g., referring to call another RBFCU department) to enter the lobby to complete their transaction.