Cards
Do debit cards get mailed to a member's physical address?
It has to be listed as the primary mailing address.
IDP Protect Plus includes aunts, uncles and cousins.
No
If a non-member is cashing a check on us, they do not have to pay a fee.
No, they have to pay a $3 fee.
We are insured by NCUA, or FDIC?
NCUA
How many notaries do we have at the Buda Branch?
Five (Debbie, Sara, Annette, Kaila & Vanessa)
If not using a Co-op ATM, what is the foreign ATM fee?
$1
Can a new member do e-deposits right away?
No, they have to wait 30 days.
Non-members can cash a check through the drive-thru.
No, it is a lobby transaction.
When a member applies for a vehicle loan online, a member can save .20%.
No, it now has to be at a preferred dealer
What is our Branch address?
5045 E Goforth, Buda, TX 78610
Can a MC/Pin be mailed to the branch for the member to pick up?
Yes.
When opening a new checking account, the user name is automatically set up?
No, you must go to edit, edit person, Netbranch maintenance, set up E-agreements, then issue username.
When we have members and non-members waiting in line, it's okay to talk about personal things
No, personal conversations must stop once a member is in line or at the Teller window.
Safe Deposit rental fees are due monthly.
No, yearly.
What should be done before and after we clock in?
Before we clock in we should have put everything away and taken care of all personal needs so that after we clock in we are ready to work.
Do MC get charged for international transactions?
No, only if there are charges associated with an atm machine.
If a member closes all their accounts, even the share account. There are 3 you must remember to do - what are they?
.
You must change them over to "over the counter/non member", Change them to print statement & delink any agreements.
If a member is upset, or mad about something on their account, it's okay to discuss it at the Teller window.
Yes & no, depends on the situation and if they can calm down within a few words. It's best to take them in an office to discuss the matter.
Non-members can be a primary owner on a Safe Deposit Box for an extra fee.
No, only members.
What should be done by Friday closers to ensure things are ready for Saturday morning with offices and staff?
Remote batteries charged and back on remotes and put the line up on the board so it will be ready for the next morning.
Can a card that is left behind by a member be given back to the member?
Only if the card has not been in someone else's possession.
Can Money Market accounts be used as a draw account for overdraft protection?
No
Is it ok to assist a member in the DT if you are needing to call another department to do the transaction?
If its slow its ok but please share that normally it needs to be done in the lobby.
Can we call fraud to take care of a members transaction if it is still pending or do we have to wait till it clears the account?
They can assist the member if the transaction is still pending. This has changed.
What can be done by Saturday openers to get the branch ready prior to 815am when we need to start our training meeting?
Get keys out and anything else for the teller line that needs to set up, get the safe deposit vault opened and get signed in so you will be ready for when the meeting is done.