Error Categories
"I missed looking at the upload date, this would have changed my decision from a Strike to an Approve. Next time, I need to be more aware of the review process"
What is a People Error?
Pushbacks are due Monday of Pushback week @ ______ EST unless there is a holiday or QA informs otherwise.
When is 12pm?
Person responsible for your Pushbacks when you are OOO.
Who is the QA?
RCA benefits specialists because they are able to learn from their _____.
What are errors?
"In the KB it says to strike this kind of content, but in the GA trix the PEMs said we should approve (see sc)."
What is a policy error?
RCAs are due Monday of RCA week @ ______ EST in the aegis dashboard unless there is a holiday or QA informs otherwise.
When is 12pm?
The team member responsible for a vertical's Bluechip, learning management system (ie. confirm you've read this urgent guidance), training slides, and learning insights (full job name).
Who is the Training Program Manager?
RCAs are great tools for helping us identify and close _____ _____.
What are policy gaps?
"We don't have a language queue to route to and I was forced to make an agnostic review on a video that did not seem violative"
What is a process error?
The day and week-type that the Aegis dashboard is finalized.
When is Monday of RCA week?
The person in charge of driving Quality for a whole vertical (full job name).
A great method for helping specialist break down their decision to get to the root cause.
What are the 5 why's?
"YuRT crashed halfway through my video so I approved the video bc it didn't seem violative"
What is a tool error?
When we begin the Pushback process, the official cycle name is based on the starting Sunday for the cycle. If we begin the Pushback process next week on Monday 01.31.22, the cycle name is _______
When is 01.16?
The official name for Deepak's team.
What is Agent Enablement?
After an RCA is completed, the specialist should initiate and track an ______ __________ to prevent a similar error from happening again.
What is an action / improvement plan?
"There was a latency issue in the dashboard. The PEM ultimately agreed with me, but since we have shifted focus into the next cycle this video displays in Aegis as an error"
What is a GS/other error?
Deceptive Practices Pushbacks and RCAs are due _________.
What is on an as-informed basis?
The QpGM for political misinfo and the QpGM for graphic violence (2 names).
Who are Dito and Yogesh?
This happens when a high-profile error is made and xfunctional leadership is not satisfied with the specialists RCA.
What is an escalation / RCA deep dive / yt-oops?