C.E.M
The first step in the customer emgagement model
What is Welcome
List the carrier we have carrier offers for
What is AT&T, Verizon, T-mobile, and Sprint
The name of the smaller HomePod
What is HomePod Mini
True or False?
Sign posting gives a chat direction and let’s you guide the chat
True
Apple‘s first product
Apple 1
Last step in the customer engagement model
What is explain next steps
This carrier offers a $150 dollar MasterCard gift card to customers trading in a phone and purchasing a new one
What is T-mobile
This device features a 6.7 inch Super Retina Display
What is the iPhone 12 Pro Max
When signposting, what steps would this happen in following the CEM
What is Welcome or Listening
The year Apple released their first commercial
What is 1984
This part of the engagement model deals with showing empathy. This is also were you acknowledge, assure , and align.
What is listening
What two carriers are allowing special financing with Apple
Who are Verizon and AT&T
This was recently added to the MacBook lineup. It increases CPU speeds 3.5 times, makes GPU speeds 5 times faster, neural engine up to 9 times faster.
What is M1 chip
Fill in the missing Word
It is best to _____ with the customer to show you are listening
What is Align
The year Apple released the first iPhone
What is 2007 (June 29, 2007)
In what step of the engagement model do you offer to build a bag
What is close
What device has to be purchased to receive the $30 dollar instant discount
What is the iPhone 12 and 12 mini
This product is the newest addition to the AirPod Family
What is Airpod Max
True or False
With signposting we never ask for permission
False
The year when the first Apple Store opened
What is 2001 (May 19, 2001)
Why is the last step to the CEM so important?
The last step of the CEM explains last steps, sets proper expectation, and sets customers up for success beyond the chat or phone call.
How long does it take for T-mobile customers to receive the $150 MasterCard
What is within 2 weeks of trade in completion
Apple‘s latest charging accesory
What is MagSafe Duo Charger
Complete the sentence
In a signpost, the major benefit is that it lets the customer know ____.
How you can/ going to help them today
The name of the first ever Apple store created
What is Tysons Corner