Communication
Calendar
UA's
Duty Day
Miscellanious
100

In a fast-paced or internal team environment, using this short, informal 4-letter word is a quick way to say "I've received and understood your message."

What is "Copy"
100

You have a client show up your DD. The response is...

What is access the situation and note if this warrants a meeting. If so, notify your fellow DD people and get coverage for the time of the appt. If not, schedule them to come in another day
100

The next step when you are DD and get an email that a client is here for a UA

What is respond to let SS know someone received the email and will respond to the request?

100

The responsibility to update the calendar for DD 

What is the person originally assigned?

100

In digital communication, typing a response in this specific format is universally interpreted as screaming or shouting at the recipient.

What is using ALL CAPS?

200

The next step after you officially accept a case in CSTS.

What is email Support Staff to add conditions and fees

200





What is the name of the tag used to create hyperlinks?
Anchor tag
Also called just the "a" tag.
200

Rather than have someone come in weekly on the same scheduled day for a UA, the better option is

What is adding them to the random testing call in on a "low"?

200

UA DD responsibilities end

What is 3:30?

200

How to confirm what a client looks like

What is add client photo to CSTS?
300

Support Staff emails you regarding a client who may or may not have an appt.  May or may not be here at the correct time... etc.  You would... 

What is reply and communicate the circumstances

300





What tag is used to create a table?
table
300





What character (e.g. 'a' or '^') goes at the end of every CSS declaration?
Semi-colon (;)
300

Since DD UA are over at 3:30, I can schedule an appt

What is No?

300

In order to justify the need for a department car

What is note availablity on the spreadsheet?

400





What is the term used for tags that are inside of other tags?
Nesting
400





Name the two possible tags used to create a list.
ul for an Unordered list
ol for an Ordered list
400





The background color of a whole page can be changed by editing this CSS selector.
Body
400

This may be at risk if appointments continue to be scheduled your Duty Day

What is lose of privileges of WFH
400
This will happen if they west door continues to be left ajar  

What is the exit/door will be closed for the summer

500





What is the term for the "grammatical structure" in which HTML and CSS are written?
Syntax
500





This HTML tag allows you to group some content together into a block.
div
500





Name one of the three "elements" in a CSS rule? E.g. h1{color: orange;}
Selector, Property, Value
500





What is the name of the text used in a webpage as a placeholder? (Hint: It's a latin phrase)
Lorem Ipsum
(Also called Greek Copy)
500

Because email lacks vocal tone, this classic psychological bias describes our tendency to read a completely neutral message as slightly negative or critical.

What is the negativity bias (or email cynicism)?

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