iPhone
What is the main difference between a base model iphone and a pro
Camera quality, extra lens for panaramic view, battery life and titanium shell
What is the main feature that comes with the ultra
The pen
when was the first google pixel released
2016
What are the three 5g home interenet solutions we offer
5g home internet, plus, ultimate
A customer calls in saying that her phone currently has a virus, what are probing questions we should ask
How long has it been acting out, what exactly is is doing, what trouble shooting, when did it start
what version of ios is the iphones currrently on
IOS 26
What is the average battery life of a S25 base
up to 25 hr
What is the main feature that photo editors will want to take advantage of
Photo cleaner/ readjust
What does fios stand for
A customer calls in wanting to get assistance with their device which is with another carrier. What should we do?
treat them with kindess, let them know we can't touch phones with other carriers, would you like to come in and see what verizon can do for you
What makes the pro max the most sought after phone
its size color range, camera quality, and battery
What is the feature on samsungs that allows you to track the device best two answer
Smart things
Name three features that come with the google watch
Blood oxygen level, Steps, sleep tracking, fast charging)
Who benefits most from jetpacks
Those who travel or are constantly on the move
A customer calls in and is wanting to speak to a manager. What is the best practice
empathise and identitify the situation, let them know you don't have a manager available, take down their information and email it to the appropriate people
What is the zoom rate of the pro's, air, and base model
8x 2x and 2x
What is the name of the voice assistant that samsung has
bixby/ Gemini
What are the different iterations of the pixel 10
Pixel base, pixel pro, pixel pro xl, pixel fold
With the new VHI how are the target customers
Those that don't qualify for our verizon 5g internet
A customer calls wanting someone to come to their house to fix their phone. they are unable to come into store. What should we do?
Verizon tech support
What is the number one feature on the pro and pro max that makes it the most desired phone. best three answers
The action function, The camera resolution, Battery life
How can a samsung use change the theme on their device
By pinching the screen and going to themes
What is the most coveted feature for the google buds
Real time translation
What is the processes for any fios equipment that isn't working
Direct them to Fios tech support
A customer calls in upset that they are outside of the return window and wants to return the device. What should we do
let them know that it is a verizon policy and we can't give anymore time outside of that return window, if they persist suggest they come in and so we can see all the options available.