New Accounts
When should you complete a New Account Form?
For every account, except Membership Accounts, IRAs, and HSAs.
What is the Clean Desk Policy?
refer to Policy
When should you use transacting person?
Every transaction
What are the 3 consultative essentials?
Put the member at the center, involve the member, build trust.
What is required if you respond "no" to a question on the New Account Form?
Send email to your managers explaining why the answer was no and then follow up when it is completed. Managers will communicate directly with Branch Operations. Add All Note to member's account
What should you do if you are opening new membership and member presents an out of state ID during an account opening or loan application?
Send to fraud to review PRIOR to creating any accounts or DNA profiles. If membership is under 7 months and applying for loan, fraud needs to review as well.
When is an override note required?
Every override requires an requestor override note.
What are the 5 steps to the Consultative Conversation process?
Connect, Analyze, Summarize, Inform, Advance
What is required to be given to the applicant if their deposit account application is declined?
Adverse Action Notice
Daily Double!!
Daily Double!!
When should At A Glance be used? Name at least 3 per procedure.
Wire Transfers · Internal Transfers · Withdrawals · Inactive/Dormant Accounts · Deposit/Loan payments (If CTR Required) · Joint Owner on Deceased Account · Safety Deposit Box Entry · Identifying Members Over the Phone (Out of Wallet Questions)
What are the 5 steps of GECU's Handling Objections Model?
Greet and relate, ask questions, summarize and check, convey information, conclude.
If you receive a "fail" on the Underwriting page during account opening, what should you do?
When is Chexsystems required to be pulled?
First Checking or MM
Never. Address should only be updated by Deposit Ops using a CIC form.
In which step of the con con process would you set up GECU's 2-day, 2-week, 2-month follow-up procedures?
Advance