Systems & Software
This system can be utilized for conference calls, outgoing calls, incoming calls, text messages, voicemails, and faxes.
What is RingCentral?
This piece of information should contain the name of the person you spoke with, and the method of contact (phone, fax, secure messaging)
What is "Who"
This Status Code should be used when payment information including the VCC#, or Check# has been received however the payment is not posted.
What is "CSP"?
This process needs to be completed by individuals each year, or whenever there is a qualifying life event, as mandated by the insurance company.
What is "Cordination of Benefits or COB"?
This is where teammates can recognize each other for going above and beyond normal responsibilities.
What is "Bonusly?"
This system is used by most centers to house the original coding reports. A copy of the patient's operative report can usually be found here as well.
What is SNchart?
This website is where you can locate claims, remits, fix claim rejections and/or upload claims.
What is Waystar?
This Status Code is used when an account is sent to a payment poster for review or correction This is considered a critical process status that must be worked as a priority by the posting team.
"What is "FTP"?
This denial is triggered when a provider does not receive approval from an insurance company to provide a service or procedure.
What is a "No Auth/Pre-cert" denial?
The department that helps teammates resolve issues with issues/requests related to VPN, Excel, LastPass, Outlook, Ring Central, Sharepoint, Teams, Word, and Zee drive.
Who is "IT Help Desk?"
This folder in your clients SharePoint is where refund logs and collection logs are housed.
What is the "From Surgical Notes" folder.
This piece of the notes should contain locations of information used to work the account.
What is "Where"
This status is used when you are waiting on a payer to process an initial claim, appeal, medical records, or negotations.
What is "INP"?
Any item considered insertable and removable in the human body often triggers a missing information denial, usually needing the invoice or purchase order.
"What is an "implant"?
This company-wide meeting allows all teammates within the organization to have updates about the current standings of Surgical Information Systems.
What is the "Quarterly Conference"?
This software houses worklists, account inventory, and priority accounts for most centers.
What is RCMbrain?
This piece of information should include a detailed list of actions taken to move the account forward.
"What is "What"?
This Status Code is used when medical records are submitted via mail, fax, or uploaded to a portal.
What is "MRS"?
These abbreviations indicate who is ultimately responsible for the amount not paid by the insurance company.
What are "CO-Contractual Obligation & PR-Patient Responsibility"
The Surgical Information Systems email address or entity where questions can be sent to the CEO.
Who is "askceo@sisfirst.com"?
This site contains client profile & billing rules, contracts, refund logs, daily deposit folders, and so much more.
What is Sharepoint?
This document is a request for taxpayer identification number and certification, usually requested by a payer for a payment.
What is a "W9"?
This Status Code should be used when submitting a coding request.
What is "PCD?"
Reviewing the original coding, claim submission, medical records, frequency, visit history, and the policies that determine coverage for services and procedures is the first step for resolving this type of denial.
What is a "Local Coverage Determination (LCD)" denial?
Respect, Integrity, Accountability, Client Focused, Bias for Action, Continuous Improvement
What are "Core Values?"