Systems
From what system would an hourly employee clock in and out from?
What is Workday
What # do we want to add to show it is a corrected claim, when correcting a claim out of Waystar?
What is #7
What does NAR stand for?
What is no authorization required
You status a claim on payer portal and see the full balance is set to pay, dated 5 days prior to your status, with ck# and Ck info included. What is your SW status?
What is Paid in full- Within last 30 days
What does SCA stand for?
What is Service case agreement
What does it mean when a balance has parenthesis (-500.00)?
What is a credit/overpayment
What is something you to have submitted end of day on Friday's?
What is your timesheet
When completing training sessions, you are on site?
What is Relias
Which Manager overseas Auth team/cash posting?
Who is Deborah Oliver
You have a claim that exceeded auth, resulting in a write off. In what system will you enter the write off?
What is Write-off app
What do we want to verify before submitting a corrected claim?
What is time filing
If your claim denied for auth and we have an approved auth on file, what would you want to make sure is included in the approval?
What is your billing code/codes
You receive a denial stating patients plan termed. What claim status will you use?
What is Auth Team- Eligibility issue
What does EOB stand for?
What is Explanation of benefits
In what screen do you identify patients' insurance?
Where is financial screen
When you are not feeling well, you are calling in?
What is sick
Where can you get access to The Spot?
What is TSHC homepage
Which Manager overseas the West?
Who is Candice Anthony
You need to make an outbound call to a payer, from what system will you make this call?
What is Vonage
If a claim for example is called PA H Health Partners, out of what system will you submit a corrected claim?
Where is HHAex
If you have a claim for DOS 11/16/25-11/22/25, DOS 11/22/25 denied for auth, and you identify the auth period is from 5/22/25-11/22/25. What report can you pull from S.W. to verify how many units were used?
What is the verified summary detail report
You have a claim where units are missing, we are within timely filing. What status will you choose?
What is Corrected claim- Updating units
What does SW stand for?
What is Statewise
If want we want to locate a PT's plan of care (POC) in the financial screen, what do we click next?
What is clinical tab
What is something you receive by your managers weekly/monthly?
What is your worklist
You have to enter PTO, what system will you log into?
What is Workday
Which Manager overseas the state of IN
Who is Benjamin Padilla
Where can you locate TSHC letterhead
What is The SPOT
In HHAex, where would we submit a corrected claim?
Where is billing, inv search, by visit
If you have a claim billed out of HHAex, in what section would you see codes approved for auth?
What is the auth tab
You have a claim where auth has exceeded and there is no way to obtain additional units. What claim status will you use?
What is RCM Manager- Pending write-off review
What does POC stand for?
What is Plan of care
Where can you find info for a PT on multiple DOS?
What is the AR details screen
What are our building hours?
What is from 6a-6p
You have to make an outbound call a payer, what system are you using?
What is Vonage
Which Manager overseas the state of FL?
Who is Jennifer Brooks
You want to review the balance of a PT's acct, in what system would you locate it?
What is Statewise
From what clearinghouse do we bill Keystone First Pediatrics?
What is Waystar
In S.W. where can you locate a PT's previous auth period?
What is the expired auth
What is Action taken- Set to pay
What does RCM stand for?
What is Revenue cycle management
If you identified data is missing from HHAex, where in the billing section will you verify data?
Where is the EVV dashboard
If your Manager is out of office, who do you contact if you have an emergency?
Who is Narlie Leyva
You need access to a payer portal; you will make a request via?
What is helpdesk
Which Manager overseas the state of PA?
Who is Carmen Perez