Service Now
True or False: You are able to write up a report for theft where merchandise is not recovered?
True
If your camera goes down, what steps do you need to follow?
Once Paladin shows up at the store, what must we do going forward?
Notify DAPM, and then log a service ticket on Microsoft forms.
Notify DAPM again when Paladin shows up
If there is a vagrant loitering in the washroom or causing a disturbance in the store, what should we do?
Which two disposition/action taken should you NOT be using.
a.Criminal charges
b.Shop theft release
c.Police Investigating
d.Restorative Justice
e.No criminal charges
Shop-theft release & No Criminal Charges
What should you do if a shoplifter becomes violent?
Disengage and call police
How many stores are under the Loblaw umbrella in Canada?
a) 1,334
b) 2,455
c) 1,830
d) 2,880
b) 2,455
Name 4 critical incidents
Injury or death product loss – power failure building damage false arrests
True or False: you should search a suspect or their belongings should you suspect they still have product on their person?
False
What are 2 attachments should you add when you fill out your Service Now reports ONLINE?
A picture of the stolen merchandise & A scanned copy of the training receipt
What are the initial steps (name 3) when you see a colleague commit theft?
Contact DAPM, secure all evidence, and write out APR surveillance notes
When do you send out next period’s APR schedule? Who do we send it to? Who do you need to speak to before sending out?
3rd week EOD Saturday of current period. DAPM, APR Lead Kyle, and store manager. Speak and go over with store manager first.
What is this P12 AP and Risk awareness topic?
If a law enforcement agent is requesting CCTV footage not related to an arrest, what is the proper procedure
Call DAPM, fill out Law Enforcement Disclosure Form, send form to DAPM for approval
When do Service Now reports have to be submitted?
Same day or first thing the next day
List the only 4 reasons for issuing a Trespass Notice
1) Repeat offender
2) Police recommended
3) over $1,000
4) Violent offender
What classification/button do you NOT hit on Purcheck/Gatekeeper? If gatekeeper is not locking up carts or triggering events, what steps do you need to follow?
Confirmed pushout, notify DAPM and tell store to log issue on officetrax.
What departments are most likely to have a slip and fall? LIST 3. Bonus(question 200): What produce item is the most slipped on?
Front end, produce, and dairy. Bonus: Grapes.
True or false, you can follow a suspect off store property as long as you are on the phone with police dispatch
False
Name five pieces of information that must be included in a statement for an external shoplifting case, excluding the five elements of theft.
Name of writer, title of APR, date/time, address of store, suspect description, approach/ ID self, value of merchandise.
When approaching a shop theft suspect, name at least 5 key things you need to follow.
Maintain a safe distance from any suspect (6’ for safety).
Always give suspects a way out – don’t block their means to exit the store.
Position yourself to be able to quickly exit the situation if needed.
Be aware of your surroundings during any approach – who is waiting outside? Are they alone?
Clearly identify yourself (must show your Loblaw ID) so suspects and witnesses know you work for the business.
APR must notify suspect they’re stopping that they are under arrest when stopping them
All suspects in custody must be turned over to Police and we don’t have the option to release them on our own
All arrests, no matter the value must also be called in to Police
New Apprehension Policy to be released soon – this will require all APRs to complete all apprehension reports and SNOW entries same day. Let’s get them on that process now.
What does IDP stand for? Name one of your IDP you put on your performance review this year
Answers vary
What is our Claimspro process from beginning to end?
1. 15-20 second clip of the incident
2. Incident report. as soon as possible.
3. risk management CCTV incident log
4. burn 2 copies (1 hour before and 1 hour after)
5. upload the footage on the SharePoint site --- AP Video Sharing Site
a. Name 4 different ways/tools we have for an internal.
b. What do we need to prepare for DAPM before hand?
Watch colleague on break or after shift
Watch U-Scan/till transactions for sweethearting or not taking out items.
Communicate with front end/colleagues/store management for tips.
Request for analytics
APR surveillance notes and CCTV.