Health and safety
True or false, A colleague operating a pallet jack needs to wear steel toe.
True
What should you do, if you see someone stealing?
Call APR -304, Report the theft.
Provide the description - What are they wearing top to bottom, which department are they in right now, what are they doing.
DO NOT CONFRONT UNLESS TOLD TO DO AGGRESIVE CUSTOMER SERVICE.
What is the one thing you need to enter bakery backroom?
Hairnet.
True or False, a customer service colleague can ask a customer for their receipt for Gatekeeper lockup
False
Any employee working outdoors need to be wearing?
Safety vest.
What should you do if a customer becomes violent?
Disengage and call MOD and APR at 301 and 304.
What should be your response, if you someone slip and fall inside the store?
1. Stay with the victim, call MOD
2. Page CODE 66.
2. Call APR -304 and provide details.
What is CODE 66 ?
Medical assistance required.
What are the things a customer service employee need to check before any product return?
1 Need to check the original receipt for time, date and barcode.
2 Need to see if the product is changed/ Damaged.
If you see any spill at anywhere inside the store. What should you be response?
1. Immediately put a caution sign and inform supervisor or MOD.
2. Stay by the spill until its clear.
Name 3 critical incidents
Injury or death, product loss – power failure, building or asset damage,
What are the Personal protective equipment's (PPE) needs to required for working in backroom?
Safety shoes, Reflective vest, gloves if needed.
What departments are most likely to have a slip and fall?
Bonus : What produce item is the most slipped on?
Front end, produce, and dairy.
Bonus: Grapes.
What can an employee do if they are suffering from mental health issues ?
Stay calm and call our private and confidential Loblaw helpline number.
1800
What is a Quick-Change Artist ?
Professional fraudsters who target cashiers and attempt to confuse them to gain more money.
• To avoid being a victim to fraud, complete the transaction for the purchase and immediately close the till.
• If customer(s) ask to have bills exchanged, be aware of the scam, let them know you need approval. Call FE Manager before engaging in further interaction
• Requests for change need approval, call Supervisor to assist
What should we do in case of fire emergency?
1 Follow the evacuation plan.
2 Use the nearest exit to get out.
3 Meetup assembly point for employee head count in front of dollorama.
4 Wait for the instruction from MOD and first responders.