Health and safety
True or false, A colleague operating a pallet jack needs to wear steel toe.
True
Who can make an arrest ? Can colleague make an arrest or search any bags.
APR or Police only. No colleague can't make an arrest or search any bag.
What is the one thing you need to enter bakery backroom?
Hairnet.
What are the things a customer service employee need to check before any product return?
1 Need to check the original receipt for time, date and barcode.
2 Need to see if the product is changed/ Damaged.
Any employee working outdoors needs to be wearing?
Safety vest.
What should you do, if you see someone stealing or being violent?
Call APR -304, Report.
Provide the description - What are they wearing top to bottom, which department are they in right now, what are they doing.
DO NOT CONFRONT UNLESS TOLD TO DO AGGRESIVE CUSTOMER SERVICE.
What should be your response, if you see someone slip and fall inside the store?
1. Stay with the victim, call MOD
2. Page CODE 66.
2. Call APR -304 and provide details.
What is CODE 66 ?
Medical assistance required.
True or False, a colleague can use a empty milk crate as a chair for sitting while working.
False, Safety hazard.
If you see any spill at anywhere inside the store. What should be your response?
1. Immediately put a caution sign and inform supervisor or MOD.
2. Stay by the spill until its clear.
True or false, A colleague can consume any type of merchandise on the floor/backroom while working?
False.
Can a colleague use CDP for a friend?
Bonus- Can we resell the item bought with CDP?
No, CDP is for yourself only.
Bonus- No
What departments are most likely to have a slip and fall?
Front-end, produce, and dairy.
Do we allow any type of pets in the store?
None other than the service animal.
It's the BC LAW.
What can an employee do if they see any unethical practices going on in the store by management or anyone?
Stay calm and call our private and confidential Loblaw integrity action line and report the matter anonymously .
1800-525-7868
What is a Quick-Change Artist ?
Professional fraudsters who target cashiers and attempt to confuse them to gain more money.
• To avoid being a victim to fraud, complete the transaction for the purchase and immediately close the till.
• If customer(s) ask to have bills exchanged, be aware of the scam, let them know you need approval. Call FE Manager before engaging in further interaction
• Requests for change need approval, call Supervisor to assist
What should we do in case of fire emergency?
1 Follow the evacuation plan.
2 Use the nearest exit to get out.
3 Meetup assembly point for employee head count in front of Dollarama.
4 Wait for the instruction from MOD and first responders.
What produce item is the most slipped on?
Grapes.
What are these?
BOB, LISA and MICH
BOB - Bottom of buggy
LISA- Look in side Always
MICH- merchandise in customers hand.