Notes
Escalation Letters
1st Contacts
Reference Materials
Miscellaneous
100
This needs to be done with every note that we prepare before sending to the borrower to sign AND when we get it back.
What is get note reviewed by team lead?
100
This is the maximum # of days you can wait before sending a follow-up escalation letter.
What is every 7 days?
100
This is the first step for missing social security verfication or illegible social security verification before contacting anyone.
What is Search under current loan # in LIV, if not found and it is a Wells to Wells loan look under old loan # in LIV.
100
This online resource is one of the first places you should check when having trouble with a deficiency.
What is Sharepoint?
100
This is the Retail Deficiency Management Team acronym.
What is RDMT?
200
This is the place where original notes are stored.
What is the note pocket?
200
The location where you can find the RRSC (Retail Regional Sales Consultant).
What is the Distributed Retail Contact List?
200
This is the person you will go to to get a Wells to Wells payoff statement.
What is your team lead?
200
The first place you should check when confronted with a new program violation.
What is the SMS deficiency resolution matrix or the blue hyperlink in the Database?
200
This is the contact you will make to verify the loan amount used at funding.
What is the Settlement Agent?
300
This is the program where the names of the borrower and co-borrower are located that need to match the note exactly.
What is Arrow?
300
This is the person that sends the penalty notification escalation letter.
Who is your manager?
300
This is the first contact for a missing original note.
What is contact the Settlement Agent to see if the original is in their settlement file?
300
If you have not seen a specific document before, this website is a good resource for viewing a blank copy.
What is Nycylcopedia?
300
This is the person responsible for reviewing the documents that you think will satisfy a deficiency.
What is a PCA (post-closing analyst)?
400
When adding trust verbiage, this is the document that is used to verify the trust name and date.
What is Trust Certification?
400
This is the trigger for the initial escalation letter?
What is 2 failed contact attempts?
400
This is the first contact for a Final Loan Application missing the borrower's signature.
Who is the Settlement Agent?
400
If you are looking for an inspection, appraisal, or a purchase contract check this website.
What is www.res-direct.com?
400
This is something that you need to include with your note mod if the mortgage/DOT has not been recorded yet.
What is letter to the borrower explaining that we are adding the recording information later. **THIS NEEDS TO BE IMAGED IN LIV BEFORE SENDING**
500
This is how you determine the correct form the note should be printed on.
What is looking in LIV at the original signed note, SCLO screen in LIS and possibly using the Arrow detail screen?
500
These are the regions that are classified as Centralized Retail and will have different contacts than Distributed Retail regions.
What is region 502 and 0?
500
**DAILY DOUBLE** This is the research for determining if a note modification is needed vs. a CFM (Critical Field Maintenance).
What is go to the Settlement Agent to verify loan details, look at Final HUD from date of closing, and read J notes.
500
After you have checked loan image viewer, the first contacts for each, a final hud 1 settlement statement, borrowers’ paystub, and verification of identification, respectively.
What are the settlement agency, the processor, and the fast team?
500
What is needed if the Loan Amount in System = $64,500.00, Note = $64,000.00, MTG/DOT = $64,000.00, Final HUD = $64,000.00, SA verifies $64,000.00 was used at funding.
What is a CFM (Critical Field Maintenance)? BONUS QUESTION FOR 500 points - What are the 2 things you need to provide the PCA when requesting a CFM?
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