READ
These two terms describe how close a reading is to the real value and how closely repeated readings match each other.
What is Accuracy and Precision?
Temperature Alert
What is DSPC-9?
ONE YEAR
HOW LONG IS THE WARRANTY ON FREESTYLE LIBRE SENSORS?
1 PARENT CASE, TWO CHILD CASES.
What is READ and Insertion?
FILLERS, UM’S, HMM’S.
WHAT SHOULD YOU USE MINIMALLY THROUGHOUT A CALL?
These two perception codes indicate when a patient’s blood sugar is outside the normal range, either dipping too low or rising too high.
What is READ-21 and READ-22?
Call relating to a death.
What is MED-2?
KA# 2710
WHAT IS THE KNOWLEDGE ARTICLE NUMBER FOR NCG WARRANTY CODES?
A BOX, POSTAGE PAID RETURN LABEL, 2 BIOHAZARD BAGS AND AN INSTRUCTION LETTER.
WHAT COMES IN A RETURN KIT?
AUTO-FAIL:FALSE DOCUMENTATION
WHAT IS DOCUMENTING SOMETHING DESPITE FORGETTING TO MENTION IT ON THE CALL?
Glucose takes slightly more time to reach the Interstitial fluid after it is in the bloodstream, causing a slight delay
How long does glucose take to reach the interstitial fluid after it's in the bloodstream?
Alternate Site Testing
What is TRAIN-15?
S-5
WHAT IS THE WARRANTY CODE WE USE TO REPLACE A SENSOR IF THE CUSTOMER HAS LOST CONFIDENCE IN IT DESPITE TROUBLESHOOTING?
THEY ARE RETURNED TO THE LAB AND INVESTIGATED TO CONFIRM ISSUES.
WHAT DO WE DO WITH RETURNED PRODUCTS?
DO YOU HAVE AN ALTERNATE METHOD TO TEST YOUR GLUCOSE?
WHAT MUST YOU ASK IF YOU ARE REPLACING SOMETHING?
Zones C and D are considered the danger zone for error, because the margin of difference is too wide to be considered safe.
Why are zones C and D considered the “danger zone” in glucose accuracy charts?
TEST DOES NOT START AFTER SAMPLE INSERTED.
WHAT IS TDN-3?
Replaced via NCG REV G #.....
What documentation is required in your notes when replacing a product?
CALCULATOR (GREEN COLUMN)
WHAT COLUMN WOULD YOU ADD MULTIPLE DIFFERENT READINGS FROM THE SAME SENSOR WITH HUGE MARGINS OF DIFFERENCE?
MATCH THEIR PACE.
WHAT SHOULD WE DO IF WE RECEIVE A CALL FROM A CUSTOMER WHO SPEAKS VERY SLOWLY OR FAST?
If a customer has already thrown away their device before the call, you must update the PRE question to No so that a replacement kit is not automatically sent.
What must you change to avoid sending a return kit if the customer disposed of the device prior to the call?
TOO HOT TO HOLD.
WHAT IS QUAL-42?
THE CUSTOMER IS FLAGGED FOR SUSPICIOUS ACTIVITY.
What happens when a customer receives 10 or more replacements in one calendar year?
THE GREEN AND THE RED COLUMN BECAUSE WE ARE COMPARING IT TO SOMETHING ELSE.
WHAT PART OF THE GRID DO WE LOG READINGS FOR ACCURACY ISSUES?
Reading Information
ADC System:
Sensor Reading:
Time:
Date:
Expiration Date:
Storage:
Name of Meter (Brand/Model):
Meter Reading:
Time
Date:
Test Strip:
Vitamin C:
Medication:
Sensor Location:
Parkes ER Grid Zone:
% of Difference:
WHAT IS THE TEMPLATE WE USE FOR OUR READS NOTES?