Indici
When would you open up a client through indici?
when enrolling them straight away and setting TQD
Why is it important for the client to sign the form?
Because this gives RSQ the consent to work with the client
what is the info you need to put into your voucher spreadsheets in teams? (7)
Voucher number – voucher amount – date issued – date given – SSS number – milestone – did client sign
Who takes away closed or declined clients?
admin
What is our RSQ 0800 number?
0800 500 601
When filling out notes for another team member, what must you include in your entry?
date/time/your name
Who fills out the consent form?
the client unless they ask the practitioner to complete together with them.
Where in teams are your voucher spreadsheets?
whanau services - - RSQ folder – Voucher spreadsheets – group vouchers
When a client has completed the programme, what colour do you highlight them?
Grey
Where are the outside rubbish bins?
Downstairs on the way to the constellation cafe
When you open up a client in indici, what is your next step?
to inform admin of what drop in they will be attending
How long are we obliged to hold onto client notes for? Where do we store them? And why?
7 years, ring binders in bookcase by the printer in Rosedale office, for auditing purposes.
Where in teams do you put the car checks when done?
in the cars folder under whanau services
When a client has declined or no showed the programme, what colour do you highlight them?
Red
Who looks after the topping up the NRT cupboard and the stock monitoring and how? and how often do we order NRT?
practitioners with the stock monitor checklist and rotating old stock with new stock, and Every 3 months or quarterly
Where do you click to open up a client in indici (first 2 clicks)
patients tab – Search and add
Who signs in the voucher tracking section for when clients have received vouchers?
Both the client and practitioner
If you needed to find the consent form, where in teams would you find it to print it out?
whanau services – RSQ- client forms- standard client forms
What information of clients do you have on your spreadsheets? (7)
Full name/ contact number/ referred date/ Date last visited / Phone contact/ status
What are the incentives for partnerships?
$100 voucher per client referred and successfully CO validated quit up to 4 clients, 5 + $150 per referred client successfully CO validated quit, paid via invoice/bank transfer on the 20th of each month.
When do you write notes in indici? (5)
contact attempts/ reminder texts/ when seeing clients at drop ins/ when client apologises for not coming to drop in/ when client doesn’t attend drop in (every engagement or every attempted engagement)
On the first page of the client form, what information needs to be input? (9)
Full name- DOB- address/mobile number/ email/ ethnicity/ gender/ GP practice + GP name
If you needed to find the drop in flyers, where in teams would you find them to print out?
whanau services – RSQ – flyers – RSQ drop in file
What are the drop down ‘status’ options? You must get them ALL right (8)
Enrolled/ enrolled and TQD set/ TQD reached/ 1 wk post TQD/ 2-week post TQD/ 3-week post TQD/ 4-week post TQD/ Post completion support
You have a client that had been smoke free for 3 years, and still using lozenges. What would you recommend the client do?/what support would you offer?
follow NTS guideline for long term NRT users, Refer to HIP or HC if available in their practice