HSSE
FUNCTIONAL PLAN
WHAT DO I COST
CUSTOMER DELIVERY
STANDARDS
100
Monthly HSE Meeting for RE & ISN Lagos holds every
Monthly
100
Target Customer Satisfaction rating from Customer Services survey for 2017 is XX%
85%
100
I am a plain 10mm thick particle board, how much do I cost
NGN6,500.00
100
I have worked to close out customer request and I couldn't meet the SLA. What 3 things should I do
1. Escalate to my supervisor, 2. Provide feedback to the customer and 3. Pass the information to Customer Service Centre
100
We need to work with different POAPs. POAP stands for
Process On A Page
200
Each person must report a minimum of XX UA/UC monthly and carry out XX MFI annually
10 UA/UC Monthly and 10 MFIs annually
200
What is the expected saving from some listed RE & ISN projects by Q4
NGN600M
200
I am a sqm of 6mm thick tinted wired glass and will cover 1 sqm, how much do I cost
NGN12,000.00
200
Although our customers are kings, they should also learn to respect themselves and leave us alone sometimes - True or False
False
200
It is the responsibility of XX to sign -off and ensure that PPM meets the required standard
Site Manager
300
The highest trending aspect of our 2016 UA/UC is XX with XX number
Tools & Equipment with 2616
300
We must achieve XX significant electrical fire incidents in 2017 and reduce non-significant fires by at least XX% from the 2016 ceiling
0 significant electrical fire incidents in 2017 reduce non-significant fires by at least 25% from the 2016 ceiling
300
I can cover a sqm wall because I'm 5mm thick, 300mm x 300mm glazed ceramic tiles, how much do I cost
N11,700.00
300
Which of these three statements best defines customer service delivery: 1. Customer Service is how you treat people 2. Customer Service is provision of required service to users. 3. Customer Service is provision of service before, during and after the service and obtaining customer acceptance
3. Customer Service is provision of service before, during and after the service and obtaining customer acceptance
300
It is MANDATORY that all RE & ISN projects go through this approval process before commencement.
Project Opportunity Review (POR) Panel
400
The following awareness seminar • Ergonomics/Manual lifting techniques • Work on Ladders • Medical Health Insurance will hold in which month
June
400
The deadline for achieving FID for the Lagos Office Development Project is
Q4
400
I am prime grade 30kg drum textured (water based) Berger paint, how much do I cost
NGN29, 500.00
400
The acronym TEAM stands for ...
Together Everyone Achieves More
400
All Hotels and Guesthouses must pass through and pass the HSSE inspection before entering the basket. True or False
True
500
The 5 REAL ESTATE & INFRASTRUCTURE SERVICES HSSE & SP 2016 RISK FOCUS AREAS are:
1. Maintenance Integrity Execution & Process safety management for Corporate Utility Assets. 2. Electrical Fire prevention and life safety Assurance. 3. Catering/Food poisoning incidents 4. Structural & Operating Integrity and Accommodation standards. 5. Road Transport Safety. 6. Tree falls 7. Personal safety incidents 8. Competence Assurance 9. Environmental Compliance.. 10. Emergency Response
500
What is the percentage of all projects in the Funnel that will be delivered on time and within budget
90%
500
I am a 50kg bag of Ordinary Portland Cement (grey color) how much do I cost
NGN2,600.00
500
Which of these statements BEST describes Team Collaboration when someone identifies a fault 1. S/He tells the customer to contact Customer Service Desk or Planon Self Service 2. S/He reports fault to contact Customer Service Desk or Planon Self Service and follows through to completion 3. S/He reports fault to contact Customer Service Desk or Planon Self Service, follows through & provides feedback to customer
3. S/He reports fault to contact Customer Service Desk or Planon Self Service, follows through & provides feedback to customer
500
Site Supervisors carry out technical maintenance scope of work in Planon to raise work order (WO) before executing the work True or False
True
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