Theft Management
How do we defer theft?
Provide Exceptional Customer Service
What is our new EAP called?
Sonder
What should you do if a customer is acting violent - either physically or verbally?
Get yourself to a safer location, Call 000 and inform a manager
What does SWP stand for?
Standard Work Procedures
True or False: We should exit the store to retrieve the number plate off the vehicle after a theft?
False. We are not allowed to follow a suspected thief out of the store. We should instead try to get the number plate details from the security cameras.
What does EAP stand for?
Employee Assistance Program
Where is our Emergency Response Manual located?
On the Safety Noticeboard
How many 'points of contact' should you have when using a platform ladder?
3
Are we allowed to bag check suspicious customers on their way out?
Yes, it is a condition to entry that customers may be bag checked. However, if that customer says no or keeps walking we cannot force a bag check.
What is our Mental Wellbeing Program called?
I Am Here
Where is our sharps disposal bin located?
For an extra 100 points: Name the equipment used to dispose of a needle/syringe into the sharps disposal container
Gloves and Tongs
What is the first step of the SWP for using a Safety Step?
Pre-Operational Safety Check
Provide 2 examples of suspicious behaviour which may lead you to believe a customer is going to steal.
Avoiding eye contact and rejecting assistance from team, hiding in corners of the store, crouching down behind gondolas, carrying large but seemingly empty bags, picking up many items without checking the size, entering the store with no shoes, entering the change rooms with many clothes and a large bag
When and where can you access Sonder's EAP services?
24/7 and anywhere (from your mobile phone)
How often do we need to audit the contents of the store's First Aid Kit?
Bonus 100 points: What does auditing the First Aid Kit entail?
Monthly
Check off all items are there with correct quantities and ensure nothing has passed its expiration date.
What 3 things should we use a Klever Kutter to cut?
Shrink-wrap on pallets, Packing tape and cardboard boxes
What 3 things do you need to be self-aware of when approaching a suspicious customer?
Body language, Tone of voice, Emotions
What are the 5 streams of Wellbeing?
Financial, Mental, Community, Social, Physical
Name 3 emergency categories?
Fire and/or Smoke, Medical, Bomb Threat, Internal (Power loss/outage, hazardous substances, gas leak), Personal (Violence, Terrorism, theft), External (Weather, bush fire, tsunami), Evacuation/PEEP (Lockdown, site shutdown checklist)
What are 3 ways you could identify a lithium ion battery as being dangerous?
Physical damage, Swollen, Hot to touch, Strong smell, Leaking Fluid, Making noise (E.g., hissing, popping), Smoke or steam.