True or False
(True/False): In When2Work, your preferences should be set using the 'date specific' option, NOT 'repeating weekly.'
False
What are two of the opening tasks at the equipment desk?
-Check in towels on fusion
-Send late equipment emails
-Fill out eq inventory sheet
-Start towels for the day
You realize you are going to be late for your shift due to unexpected traffic. What is the correct course of action?
They should notify a supervisor as soon as possible, provide an estimated arrival time, and, if possible, find coverage for the time they will be absent.
Tell us at least 3 things should you NOT be doing while on shift?
-Homework
-On you phone
-Looking at things not related to work on your computer
-Eating at the Desk
-Sleeping
-Providing bad Customer Service
-Arguing with coworkers
-Skipping procedures
-Etc.
When is our next in-service
April 27th
(True/False): Time off Request need to be submitted on workday by 12pm on the Monday before the schedule is released for that week.
False
What are our family hours?
6am-9am M-Th
-After 5pm Friday-Closing Sunday
A patron asks your how they can access the track on the 3rd floor, explain to us the 3 ways they can get there from the Annex Desk.
Going up the stairwell by court 3 or court 9, or by taking the elevator by the Racquetball courts.
What should you do if you miss an in-service meeting?
Review the slides and updates posted on the Facility Staff Site.
What are the six pay codes associates would potentially use in Workday, and what do they correspond to?
FSTR - Training & in-service
RCAS - Rec Center shifts
PBAS - Penberthy shifts
SSAS - Southside shifts
TCAS - Tennis shifts
SPEA - Special Event Attendant
(True or False): The card swipe readers on the turnstiles aren't working. Its okay to type in UINs.
False – They can use the Rec Sports app to scan in.
How should a Facility Associate handle a situation where an ID photo does not match the person swiping it?
Stop the patron from going past the turnstiles and entering the facility, let them know this is not allowed, call a supervisor to assist with the situation and suspension.
You're setting up for an event and the group arrived earlier than expected, and asking for the AV to be set up. What should you do?
Tell the Supervisor on shift!
Can you provide two examples of items that are considered unacceptable under our Rec Sports uniform policy?
-Athletic shorts or pants (If stationed at a desk)
-Jeans with holes, tears, stains, etc.
-Sweat Pants
-Boots, slip-on shoes, Sperry’s
-Hats
-Jackets other than Rec Sports Jacket
-Missing name Tag
What is the code to get into the 1128 Closet?
18711
(True or False): A student employee who is arrested must notify their supervisor within 48 hours.
False – They must notify within 24 hours, or it is grounds for termination.
Although somewhat compactible, this mode of transportation has to stay outside with the cars
electric scooters
A patron is upset because they forgot their ID and are demanding entry, saying they’ve been a member for years. What do you do?
Politely explain that all patrons must verify their membership. Offer the alternative of using the Rec Sports app barcode or direct them to Member Services for further assistance.
Where can staff sign up for CPR Classes?
Member Services Desk
This person is the Associate Director of Operations & Events, Aquatics, and Strength & Conditioning
Oscee Wheatfall
(True or False): During your shift at the lobby desk your coworker at the equipment desk ask if you want to switch desk with them because they prefer lobby - This is allowed.
True, with approval from the Supervisor!
What are the steps for a patron to receive a bouldering pass?
-Patron logs into RecConnect
-Registers for a Bouldering Pass (Multi-visit pass), watches a safety video, then signs the waiver
-We verify Multi-visit pass & sell them a 'free" wristband
-Then the patron receives a wristband
A patron approaches you and ask how much it will be to rent out 2229 for a baseball watch party and how they can reserve the space. What do you do?
-Look up events info & price list on Rec Sports Website
-Direct them to our reservations page for procedures on reservation request
-Alyssa would be the contact if they need more information and her information can be found on the website as well
We do these at the Tennis courts, but at every other facility it's a Supervisor Task
Counts on Connect2
What is the name of our executive director?
Jeff Huskey