FAQs
You are doing a round in the weight room when a first-time patron asks you about where to put their belonings. A solution you can offer the patron is...
What is storing their items in a locker
For undergraduate students - Is their membership included in the fees of their tuition if they are a full-time/matriculated student?
What is true?
This is used to put in availability, schedule shifts, and manage shifts
What is SubItUp?
Recreation and Wellness Polos
What is in the Equipment Room?
Main responsibility when sitting at the front desk
What is making sure patrons have a valid membership? and greeting them into the building?
You are a monitor surveying the MAC courts during a weekday closing shift. A patron playing badminton with rented rackets asks you what time the rec closes that night. You tell them we close at 11PM. What other important times would be helpful to tell them?
What is the equipment room closes at 10:45PM?
What patron types can renew their membership through our app/website monthly/annually with an online payment method?
What is a graduate student and faculty/staff membership?
This is used to log your hours worked
What is SOLAR?
Lost Items
What is the Lost & Found (in the basement) or Room 119?
When you are on a round, what is one thing you should be looking for
What is proper attire? What is proper use of equipment? What is belongings stowed?
A patron asks what are the building hours?
What is it is posted around the building/front doors OR
Mon - Thurs : 6am to 11pm
Friday: 6am to 10pm
Sat: 9am to 10pm
Sun: 9am to 11pm
Patrons with membership can purchase this to grant one time access to the facility to an unaffiliated patron
What is a guest pass? (one per person)
This software is used to check patrons in and check out equipment.
What is Fusion?
Walkie Talkies
What is in the security office?
(Make sure you plug them in correctly)
While on shift, you should be reminding patrons to do TWO things
What is clean and re-rack their weights?
A patron asks you to setup volleyball for them. You check 25Live to see if the wood courts are open. You see that a club has courts 1-3 reserved at 7PM - It is currently 6:45PM. What do you tell them?
What is no - because of our 15 minute grace policy for all reservations?
What patron types can renew their membership monthly/annually with cash/check and Pro Staff assistance?
What is an alumni and spouse membership?
This is a program used to see what events are happening in the building for the day
What is 25Live?
Accident forms, Incident forms, and Broken equipment forms
What is the iPad?
Name all of the rounds you will complete during your shift
What is the front desk, courts (MAC and wood), weight room, and upstairs/cardio area?
Someone calls the front desk and inquires about swimming lessons for their child after seeing we have a pool. You politely inform them that...
What is we do not offer swim lessons?
Bonus points for mentioning we do not allow minors in our spaces. +100
A patron is having a membership issue that you cant solve. Who should you contact first?
Who is Marlene or Christina?
Bonus point: if you mention following up with an email +100
This is an app used to view operating hours, fitness class schedules/registration, barcodes, membership/pass purchasing, etc
What is Rec On The Go?
Cleaning spray guns
What is in the back office by the printer?
A patron rolls their ankle on the basketball court, what should you do?
What is ask if they need medical attention and call for a Team Lead?
Bonus point for mentioning the iPad or radioing for ice. +100