REFUND
AUTHORIZATION/ORDER
THE LINK
SPARK WORKFLOW
100

Timeframe of credit or debit card refunds

5-7 business days up to 30 days

100

When will the authorization expire?



After 29 days

100

True or False

Can send only countries received payment

False

100

Can you change Language for the customer. In what workflow

Yes- Account update workflow

200

 Knowledge Center for how to issue a refund

EMAIL982

200

True or False

A merchant has the ability to re-authorize a transaction as long as it is within the expiry period

True

200

What are the 2 top-up options for GE

Trustly and Standard

200

Can you change country of a PayPal account and why?

No- because every country has its own regulations

300

What options does the merchant have for issuing a refund?  

 Refund from available balance
 If no available balance the refund will issue as an eCheck to be cleared by the merchant/seller bank

300

Who can cancel an authorization? Provide KC to support your answer

Only the seller. The buyer CANNOT cancel an Authorization, only Merchants can Cancel or Void the Authorization. See TEAM1284 for more information on authorizations.

300

Can Estonia add a bank issued from Czech Republic

Yes

300

Can we close an account that has a remaining balance of 0.02 EUR? why? and what can you do?

No- because system won't allow us to close an account that has a remaining balance - You can offer to donate the amount to a charity if it's a small amount
400

Who can issue a refund?

The seller or receiver of the funds can issue a refund.

400

True or False

PayPal Customer Service Agents can cancel an Order or Authorization in the Pending, In Progress, or Complete Status. Give KC to support your answer

False - HELP121

400

Does PayPal Zero countries can send money using their balance?

These countries can only use their credit card - and not their balance or US bank accounts - to send payments.

400

What workflow will you choose to check the negative balance

Negative Balance Inquiry

500

When a payment is refunded, what happens to the fee?

PayPal retains the entire % + fixed fee

500

PayPal will not allow merchants to capture money if:

  • The buyer’s account is restricted, locked, or a fraudulent case occurs
  • The merchant’s account has a high restriction level
500

9 countries that cannot send and receive friends and family payment

  • Belarus
  • Faroe Islands
  • Georgia
  • Greenland 
  • North Macedonia 
  • Moldova 
  • Monaco 
  • Montenegro 
  • Serbia
500

Give 3 information that is visible in QUICK GLANCE

Account Number, Customer Segment, Balance Holding Account, Account Type, Account Status, Account Created

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