UNCLAIMED PAYMENT
NEGATIVE BALANCE
TRANSACTION READING
100

When can we cancel an unclaimed payment? In what scenario are we unable to cancel an unclaimed payment?

Anytime - 

  • Payment was sent in a currency the seller does not hold. The seller must chose to accept or deny the payment.
  • Payment was sent to Non-U.S. PayPal account with no financials
  • Payment was sent without a confirmed billing address, and recipient's payment receiving preferences are set to individually accept and deny these payments
  • Payment was sent through PayPal's Website Payment Button, and the recipient does not have a Verified PayPal account
100

Can we use a credit card to recover a negative balance? Give KC to support your answer

The use of credit cards is not allowed when recovering Negative Balance, we offer Debit cards and Bank accounts only or sending a cheque. TEAM2203

100
What are the indicators to know whether you're in the senders or receiver's account

Look for parent transaction 

To- sender

From- Receiver

200
What workflow in spark can you view unclaimed payment
Unclaimed payment workflow
200

True or False: 

You can see that an account is negative in the Quick Glance section?

True
200

What is an instant transfer?

Instant transfer - is where PayPal fronted the payment first 

300

True or false: 

 If a payment you sent is pending or unclaimed, it means the recipient hasn’t received or hasn’t accepted the payment yet. Give KC to support your answer

TRUE- HELP111

300

Reasons why an account may have a negative balance - Give kc to support your answer

Your PayPal balance could be negative because:

  • You tried to pay using your bank account, but your bank was having technical problems, or there wasn't enough money to cover the payment.
  • A buyer opened a dispute, but there was insufficient balance to cover the amount.
  • A chargeback was filed through the card issuer – more information.
  • A refund was issued on your behalf to cover a buyer complaint.
  • We had to take back a payment that wasn’t protected by our Seller Protection program.
  • Someone may have used your PayPal account without your permission.

HELP132

300

What is a billing agreement? Give KC to support your answer

An automatic payment authorizes a merchant to charge you whenever you make a purchase on their website without signing into your PayPal account. The terms of the automatic payment are decided when you first checkout with the merchant. HELP240

400

What happens if sender decide to take no action? 

 


The unclaimed payment will automatically cancel after 30 days if it's not claimed.

 

400

What will happen if a customer did not resolve the negative balance after 120 days? Give KC to support your answer

If you don't resolve the negative balance within 120 days, your account maybe locked or limited.

400

What funding source can you use to issue a refund?

PayPal balance and Bank (echeck)

500

Provide 3 common reason a payment is unclaimed:

-The recipient of the payment has not yet created a PayPal account
-The recipient of the payment has not yet confirmed their email address or phone number
-The sender of the payment made a typo when entering the recipient email address

500

Can a customer still access the account if it's in locked charge-off status and why?

No- they have to contact customer support

500

BONUS QUESTION

NAME OF GE GROUP LEADER

MITZI GAY OMANA

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