Moves
The process that occurs when a BP requests service at a location
Move In
BBP, stands for
Budget Billing Plan
Is the customer's authorization for Duke Energy to automatically debit their bank account for the payment of bills rendered by the company
Auto Pay
Name of the plan, where customers, receive a predictable monthly energy bill regardless of changes in their energy usage or weather
Budget Billing Plan
Is the primary customer of record
Business Partner / Account holder
Occurs when a BP requests to have their service moved to a new location
Transfer Service
PYDD, stands for
Pick Your Due Date
If the account was unenrolled from Auto Pay due to returned payments, how long does the customer have to wait before enrolling in Auto Pay again?
12 months from the date of the first returned payment
What are the two Budget Billing plan options?
Annual
Quarterly
The relationship type when the primary Business partner has delegated someone to be an Authorize User
Authorize User
The account number assigned to the BP financially responsible for Duke Energy services where all invoicing and dunning (collection activities) occur and are recorded
Contract account
OCE, stands for
Outage Call Entry
All residential and non-residential accounts are eligible for Auto Pay unless they have one of the following alerts or conditions. Mention 2 of them
Cash Only
Past due balance
No check
BBP where no usage history is required. Can be based on factors such as home's square footage
Quarterly Plan
This is a person (who is not the BP or authorized user)
Good Samaritan
An enclosed unit that is supplied with electricity. Service address. for example: a single-family home, an apartment or a condominium
Presmise
BP, stands for
Business Partner
3 business days
BBP where premise must have at least 12 months of usage history
Annual Plan
Verification:
What information does the Good Samaritan, need to provide
Their completa name
The primary Business Partner's complete name
The Account #
Amount of money requested as a form of security that may be applied towards open receivables on the BP contract account balance or final bill
Deposits
EP, stands for
Energy Protection
How many returned payments for insufficient funds will SAP allow to prevent the account from being unenrolled from Auto Pay
2
True or False?
If the account has an active IP, is eligible for BBP
False
True or False?
Once the Good Samaritan verify the account, will have access to any information and also can request any changes on the account
False