FNOL
CLIENT APPROACH
SERVICE PROVIDERS/ REPAIR SHOPS
CLAIM MANAGEMENT
BONUS
100

8 business days

What is rental days at total loss detection?
100

$250.00 or less

What is betterment covered by insurance company?

100

The occasion to offer an owner retained Total loss

When is never?
100

Opening loss code 52.

What is total loss not at fault?

100

To find the tow and storage worksheet you go to this tab on claims space.

What is References and Tools?

200

QRP or IMPACT

Where to move a detected Total Loss Vehicle

200

The loss of value that occurs to a apart over time.

What is depreciation?

200
Rental management

Direct Payment

Life Time Warranty on Repairs

Guaranteed Work


What is QRP?

200

Loss Code 92.

What is 1 - 100% at fault with NVP?

200

True or False:

An email must be sent to the AGENT regarding a total loss, including rental. 

What is true?

300

Remove personals and plates

Leave keys with vehicle

What to advice client during a detected Total Loss?

300
active listening, understanding and addressing their concerns

What is empathy?

300

ETA Lot

Where are appraisals done at IMPACT?

300

True or False:

Insured's can buy back vehicle if the branding is all of the above (salvage, irreparable), except none.

What is False?

300

Section 128 of OAP

What is total loss dispute next steps?

400
The screen used to assign BI files.

What is Agent's Block?

400

showing empathy and demonstrating knowledge

What is value?

400

30% 

40% in Alberta

What is the percentage taken for Owner Retain?

400

A report ordered via agent's block for clients with NVP Total Loss.

What is Armada?

400

Car seats depreciate 15% per year, except for ______.

What is NVP coverage?

500

AB Claimant 

What is the window used to take AB info?

500

Safety concerns

What is structural and economic factors?

500
Confirm/follow-up that the vehicle is picked up.

What is Salvage Retainer's CONF. - Awaiting?

500

In this province clients with NVP is entitled to the replacement cost of their vehicle.

What is Ontario?

500

Zeke

What is Chris' foster cat's name?

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