A
What is a SMETS 1?
1st gen smart meter
What is a smets 2?
2nd gen smart meter
What does IHD stand for?
In home display
What does AIHD stand for?
Accessible in home display (speaks to the customer, when certain button is pressed, also a lot larger than normal IHD)
What does WAN mean?
wide area network
What was the first power point we went through called?
welcome to eon next
When making an outbound call, what do you need to make the customer aware of?
that the calls are recorded for training and quality purposes
True or false. we can now install single gas smart meters?
true
under what tab in kraken would we find the booking tool?
Properties
If a customer refuses a smart meter, what are they doing?
objecting
What system do we use, in order to access accounts and book appointments?
Kraken
What is a GSOS?
guaranteed standard of service
can you name 3 reasons why an appointment may be aborted?
temporary meter obstruction, permanent meter obstruction, meter above 8 ft of height. no parking. permit only parking. communal cupboard with no access. just to name a few
What would you find under the Events tab in kraken?
Notes, all correspondence between us and customer
What is the outbound statement we need to say before speaking with customers?
just to let you know these calls are being recorded for training and quality purposes
What is the PSR?
priority service register
whats the difference between a smart credit meter and a smart payg meter?
smart payg, customers pay in advance for their energy - also top up using app
true or false. we install smets 1 meters?
false - only smets 2
how long does it take to fit single fuel smart meter?
roughly 1 hour
How long does it usually take to fit smart duel fuel meters?
2 hours, 1 hour per fuel
The people who fit the smart meters, what are they called?
technicians/engineers
What are the 3 types of meters than can be changed to smart?
credit, payg and prepayment
What is SMiCOP?
smart meter installation code of practice
What does each letter of smets stand for?
Smart Metering Equipment Technical Specifications