Pathfinder
The tab you click on in MC to navigate to Pathfinder
What is "Recoveries"
The turnaround time for revoking DSC partnership
What is 1-2 business days
The first step an agent should take before adding to escalations
What is ping Reco Command
The amount of time you push calls for an IB call where CH verifies
What is 7 calendar days
The pieces of information we should collect when a CH mentions they filed BK
What is case number, date filed, attorney or law firm name, and one other piece of attorney/law firm information
The number of installments in a settlement payment plan on PF
What is 6
Steps to take when DSC CH is on OB dialer
Apologize for inconvenience and disable contact
The macro you would use if you received 2 pieces of attorney info for a CH filing BK
What is "SAH - Cease and Desist"
The amount of time you push contact when BK is mentioned
What is 60 days
The action taken after attorney/law firm name is given, along with one other piece of attorney information
What is file a cease and desist
The days of the month we cannot schedule monthly payment plans on
What is 29,30,31
Companies we have a DSC partnership with
What is Freedom Debt Relief, Turnbull, Beyond Finance, JG Wentworth, Americor, Cordoba Legal Group, DebtBlue, Five Lakes Law Group, ClearOne Advantage, Credit Associates and National Debt Relief
The information needed when submitting a application fraud form out
What is last 4 SSN, DOB, first & last name, email and phone number
When can we proactively ask a CH if they would like calls to stop
What is when a customer states they are terminally ill
The place where you would find a Bankruptcy Dismissal
What is SS: BK notice: Discharged on 'X/X/XX' (doc attached to profile), Ch. 'X', TS2 updated
How quickly we can send an offer letter through Pathfinder
What is immediately
We service a DSC acct when this is true
What is the CH has an existing program that was set up by an agent before our partnership began
The macro used for debt validation letters
Whta is "Transfer to: Credit Bureau"
Amount of time you can push calls without pinging Reco Comm
What is 30 days
The steps taken when a CH filled BK but did not use attorney representation
What is collect chapter, case # and date filled. (C&D if date and case # obtained)
The number of EFTAs we have to read in Pathfinder when creating a custom payment plan
What is 2
The place an agent can find the DSC wiki on the reco homepage
What is under Special Operations and Fraud
The name of the macro for when a CH updates 2 or more pieces of info
What is "Fraud Form - ATO"
Length of time calls are pushed when we receive a deceased notification
What is 30 days
The information you should give a CH if they ask about their Secured Card under BK
What is "We’ll leave the deposit in our account until we get guidance from the court or trustee"