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Because good enough isn't.
100
This Operations team member exemplifies hospitality with genuine appreciation and shared excitement like, "I'm so jealous you're getting those AirPods Max!"
Who is Eric Kruger?
100
These 3 individuals assisted Yegor at the Business Desk in Q3.
Who are Greg McLain, Autumn O’Brien and Max Daubenberger?
100
This person learned and refined his Spanish skills while working at Apple to better serve customers.
Who is Victor Pyne, Jr.?
100
This person in the PZ is recognized for working hard and succeeding at receiving and delivering feedback regularly.
Who is Ahmed Gabow?
100
This team continues to deliver #1 in AMR results quarter after quarter and just achieved an amazing 99.41% PI score.
Who is the Operations Team?
200
This person stays consistently positive while remaining incredibly knowledgeable and is bringing that energy and focus to the new hires too. A perfect fit for this ISE role.
Who is Angelica Currie?
200
This team member led the Product Zone in total number of Business Introductions in Q3 with 61.
Who is Sofi Issa?
200
This person's efforts for recognition of others on the team have not gone...um...unrecognized.
Who is Autumn O'Brien?
200
This member of the Genius Bar team is highlighted for their constructive feedback and positive assumptions of intent when giving their feedback.
Who is Zach Kutil?
200
This person, ahem, Leads the store with 70 NPS Promoters in a row currently.
Who is Jake Nelson?
300
This person led the Creative Team to an incredible 97 TMS in Q3 with over 30 responses.
Who is Emilio Ortega?
300
This person led the Genius Bar in Business Introductions with 31 in Q3.
Who is Anwar Cadena?
300
This PZ Specialist is highlighted here for their being a promoter of our store's welcoming energy to all team members and customers.
Who is Wyatt Grubbs?
300
This Product Zoner is great at problem solving and building systems that work to improve the customer and team member experience whether it’s Setup, High Velocity moments or Closing Duties.
Who is Rob Schneider?
300
This mentor drove the highest and most consistent engagement of our Free Services in Q3 at 61%.
Who is Angelica Currie?
400
This team member led the Genius Bar in TMS with an incredible 98 in Q3 with 53 responses!
Who is Justin Hauge?
400
This Genius Bar team member drove the highest Trade-in % for GB Conversion in Q3 at 21%!
Who is Canaan Gonzalez?
400
This person in the Genius Bar shows extreme positivity and jumping on board with change to move the GB forward with Apple’s initiatives.
Who is Allen Walker?
400
This GB team member has been recognized for his seeking of feedback to improve. His approachability is a TOWERING strength that leads to great experiences.
Who is Bilal Mohamed?
400
This less "formal" pasta, originated in the 16th century in the Lombardy and Emilia-Romagna regions of Northern Italy as a clever way for home cooks to use up leftover scraps of rolled-out pasta dough.
What is farfalle?
500
This Product Zoner led the team with a perfect 100 TMS on 33 responses in Q3!
Who is Matt Bahn?
500
This person created the most owners of hero products in Q3 with 630 units.
Who is Wyatt Grubbs?
500
These two Genius Bar team members are known for being welcoming and engaging to not only the customer in front of them, but also those around them.
Who are Vivian Camano Enriquez and Emma Ford?
500
This team member has taken to paying feedback forward. When she learns something new, she's sharing that out to others proactively.
Who is Aisha Abdulle?
500
These 2 team members delivered the highest Overall AppleCare attach in Q3 at 52%.
Who are Autumn O'Brien and Franklin Garcia Mendoza?