Forbes Standards
How many times should we use a guest's name in an interaction?
Minimum of two times
What does the TP stand for in TP408?
Tampa Property
How much wood could a woodchuck chuck, if a woodchuck could chuck wood?
A woodchuck could chuck lots of wood, if a woodchuck could chuck any wood.
What is the name of our sunscreen?
Sun Bum
What is the name of our Director?
Nathan
How long can a guest be placed on hold? How do we put them on hold?
A total of 2 minutes. We ask to put them on hold
How would you utilize the F24 function?
Shift -F12
Where can you smoke on the pool deck?
Anywhere but the Pool Bar and Grill
What two departments will we be regularly working with?
Food and Beverage and Spa
What are the check-in/check-out times for hotel guests?q
4pm/11am
What are the three main Forbes standards we hold ourselves accountable for when serving our guests?
Graciousness, Thoughtfulness, and Sense of Personalized Service
What is your Login?
TSP - First 5 letters of your last name
How can a +1 gain access to the pool if they are not listed under 'Additional Names' in a hotel reservation?
The guest on the reservation will have to be present to check the guest in
What is the proper response if a single guest asks for 5 towels?
Unfortunately we only offer two towels per person.
List the name of our currently opened dining facilities.
Council Oak, Fresh Harvest, Jubao Noodle Bar, Hard Rock Café, Rise, The Rez, Rock N' Raw
How often are we graded on Forbes standards?
Once a year (We have a secret shopper monthly)
If a guest is staying at an offsite hotel, what prefix shows up?
ZB
How would we tell if a Luxury VIP Cabana is available for us to sell?
It will be 'unblocked' on SevenRooms
What color wrist bands will designate an XCard guest and a Cabana guest?
Black and Gold
Who do we contact if a guest is having an issue with their gaming card?
Player Development or Player's Club
What are the three Forbes statuses a hotel could achieve?
Recommended (where we currently are), Four Star, or Five Star
What do we do if LMS goes down and we cannot verify a hotel reservation?
We ask for their room number and ask to see their room key
How far in advance can a guest book a Cabana?
30 days
Who would we call if there is a biohazard spill?
Contact a supervisor immediately, they will contact Facilities
Who is the CEO of SGA?
Jim Allen