4's, 5's & 8's
Objections
Careerlister
The Funnel
Compliance/Onboarding
100

Why is the Rehash so important?

To ensure they have a clear understanding of the details pertaining to their interview.

100

What is the best way to handle objections?

Being Confident & Genuine, asking questions to take control and understand the WHY behind their question? 
100

Why would you put candidates into a box?

To keep your candidates separated to effectively manage call loops 

Helps separate candidates when working wiht another recruiter 

100

What is the funnel standard we look for in Prelim Retention?

70% 

100

Name 2 IDs that are acceptable as a secondary ID?


Immigration paper 

Student Card 

Passport 

Birth certificate 

SIN 

Old T4 

200

This step in the conversation is designed to reduce skepticism and outline the who, what & why we're calling?

Short Story 

200

2 most common opening objections.

I have a job. 

Im busy 

I dont remember applying 

200

Scenario: A candidate isn't available until January - what is proper protocol?

Make a note, Snooze and send them an email 
200

Why should you still handpick resumes even if you hit funnel standards 

It allows you to control your quality of candidates.

200

What are the charges we can work with if a candidate has a criminal background?

1 DUI 

Weed/possession charge 

300

Why is the 2nd great work habit so important 

(Be on time) 

In order to be prepared and a full day, showing up on time OR early will allow you to calmly start your day! 

300

How can you mitigate opening objections?

SEE Factor, and confidence 

300

Why is it important to mark messages as unread if not actioned?

Messages can be missed if the proper person does not see it & actioned as needed. 
300

Why are the %'s typically HIGHER in a smaller market vs. a bigger market

There isn't as much competition, and there are fewer job opportunities


300

Why do we not use the terminology of hiring/employee etc? 

Because reps are contractors and NOT employed my OSP's 
400
What is being used? My manager also worked in the labour industry prior to switching to sales.

Jones 

400

3 R's for handling objections.

Relate: "I totally understand"
Repeat: "Objection + thats exactly why im calling"

Resume: Pick up where you left off

400

Why should you send yourself a newly created template(SMS/Email) before sending to a candidate?

To ensure it looks correct, and that the proper code is pulling.

400

Where does the BOF start?

Vibe Checks 


400

Scenario: You hear a sales rep saying they violated something in the Telus Code of Conduct. What is the best course action?

Escalate to Recruiter Manager or OSP about it.  

500
This part of your conversation paints a picture of the role, but should be short & simple

Presentation 

500

How to handle "i already have a job"

Awesome, Im happy to hear you are currently employed in this job market! My job is to let you know more about an opportunity that based off of your resume seems like it could be a good fit. Do you have 5 minutes to go over some pre screening questions?

500

2 things you should always cross reference on the Resume vs Careerlister before reaching out? 

Name and phone number! Sometimes it will pull different information from the resume and you could end up calling their reference by accident.

500

If there are 10 Orientations booked for the week, how many(according to funnel standards) should show?

9!

500

Why must you always update QB with CPMS IDs of new starts? 

This is what signifies a new rep to be UNIQUE, we use this to track rep payments, and that they are not entered x2 into Qbase!

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