Rebuttals
What are the hours
11:30am-8:00pm m-f
9:30am-4:00pm sat
How many calls are we expected to make a day?
What is 150-200+ calls per day.
Name the 5 steps to a conversation.
Intro
Short story
Presentation
Close
Rehash
What does FUGI stand for?
Fear of lose
Urgency
Greed
Indifference
name the 5 steps of the management training program
EL sales and marketing
Account manager
Senior account manager
Assistant manager
Branch manager
Is this commission?
We do have different compensation packages within our company. Some people in our company prefer performance based because it is uncapped within their earnings. Although, we do have salary as well. The salary range is between 45k and 60k a year. Is that within your range? Did you have a number in mind, I can put that on your application?
What are our volume booked, retention, and conversion standards
15 booked MINIMUM
50% retention
50% conversion
name the 4 qualifying questions
FT or PT
Commute
Working or actively seeking
What are you looking for in next opportunity?
Give an example of Fear of lose
(nemo will decide if answer is acceptable)
What is the importance of note taking
to prep the manager, remember the candidate, maintain relationship, consistency in message through funnel
What is the day to day?
So our main client here is Verizon Fios. We handle the customer service, sales and management for them. Our clients give us our customers who already have our services, maybe recently disconnected or built a shopping cart online. So if they recently disconnected we try to figure out why they may have left us. If they built a shopping cart we close that sale for them. Does that make sense?
how many new starts does it take to grow an office
5 new starts per week
What are the 5 Steps to a conversation a system for?
The 5 steps to a conversation is a system for building impulse
What is the purpose of FUGI factors
We use FUGI factors to create more impulse in a candidate.
What is the difference between a standard and a goal?
A standard is the minimum measure we are willing to accept.
A goal is a measure we set above the average/minimum that we strive to achieve.
Is this a group style interview?
We do have one other person in the interview, our culture is very important to us and we are very team oriented. We want to see how you work in a group setting and play off of each other in the interview.
how many 2nd rounds should a leader do weekly
three 2nd rounds weekly
What are SEE factors and what do they create
Smile, Engage, Enthusiasm
Smile builds comfort
Engage builds trust
Enthusiasm builds curiosity
Name the 3 Reasons candidates don't show for their interview
1) they forget
2) they lost impulse
3) Offered another job
Name the 5 types of candidates
Quick no
Looker (yes man)
Shopper
Mean and rude
Blade
What should we do when answering all rebuttals, how should we answer them, and what do we do if we don't know the answer?
End with a question, answer with confidence, Book for interview and refer to manager! Write questions in notes.
What steps in the recruiting funnel are we in control of
# of interviews booked
Retention
Conversion
Identify each part of the pitch in relation to the 5 Steps.
Intro (hi my name is __ i'm calling from __how are you?)
Short story (Qualifying Questions)
Presi (explain position)
Close (date & time, Email,)
Rehash (answer any questions, what will be discussed, open communication)
How do we create urgency for candidates and in ourselves on the call list.
Tomorrow! Tomorrow! Tomorrow!
Call fast, Talk slow
What are the 8 Steps to success with hand motions
1) have a great attitude
2) be on time
3) be prepared
4) work your full shift
5) work your call list correctly
6) protect your attitude
7) know your why
8) take control