Core Values in Action
This value is demonstrated when staff collaborate to handle a busy day at the HRC - tours, sales, special events.
Teamwork
If the fire alarm goes off, this is where all staff and patrons will be directed to gather after evacuating the building
Hinkle Parking Lot
This is the number on average who visit the HRC Monday thru Thursday throughout the academic year
1,000 users per day
Upon making rounds, you notice a treadmill is broken. What are your first steps?
Out of Order sign + Work Order in Connect2
An MSA is seen repeatedly not greeting patrons as they enter and is not answering the phones.
Check in with the MSA to see if everything is okay. If they are okay, share the role expectations for customer service. Share with supervisor if pattern continues.
This value is demonstrated when staff are interacting and building rapport with patrons and other staff
Community
If a suspicious individual refuses to leave the facility despite being asked, this is the first step to take
Contact BUPD for removal
This is the new name for the Fitness student staff who manage the fitness floor, cleaning equipment and assist with Risk Management.
Previously known as EQS.
Fitness Floor Assistants
Share the most common policies surrounding the basketball courts that require our enforcement
A patron walks through the gates without scanning in. What do you do?
This value is demonstrated when staff are active in reporting and solving issues before patrons notice and before the issue becomes larger
Excellence
During a power outage, this action is taken to ensure safety
Guide patrons calming out of the facility and close the building until power is restored.
This Varsity team uses our space regularly in the fall and spring semester
Swim Team
This report must be completed by Building Supervisors at the end of each shift for clear communication pathways and continuity amongst the department
Shift Reports in Connect2
A fight breaks out on the basketball courts during 5v5. What do you do?
Call BUPD and do not try to physically separate. Keep the crowd separated. Document the incident.
This value is demonstrated when a Building Supervisor debriefs a difficult situation that was handled with the staff and reflects on what went well and what could be improved.
Growth
This is the procedure if a lifeguard doesn't show up for their shift and the pool cannot operate.
Keep the pool closed, add approved signage, contact staff using the call tree, submit incident report and performance report
This is the year in which the Pickleball Courts opened near Apt Village
Fall 2023
When a medical emergency occurs, this information must be provided to BUPD Emergency
A lifeguard radios that the pool chems are out of balance, and patrons are already swimming. What do you do?
Immediately close the pool, notify Facilities and inform supervisor, ensure patrons exit the water safely.
This value is demonstrated when staff create a welcoming atmosphere and encourage patrons to try new RecWell offerings (fitness classes, pick up games, lobby games)
Play
The first step when you notice a medical emergency in the facility is this.
Ensure your own safety and assess the situation.
This is the total amount of square footage for the entire HRC
88,000 sq ft.
This is what should happen if a pipe bursts in the locker room
Call Facilities Emergency/BUPD, report incident and inform supervisor
A team member reports that they feel unsafe because of another patron's behavior. What do you do?
Listen to their concern, address the patron calmly and privately if appropriate, and escalate to BUPD and supervisor.