Our three Member Services computers are open to Fusion tabs titled "Access," "Search," and this.
What is "Sales"?
If a patron has a question about personal training sessions that they can't find the answer to online, you can direct them to this person
Who is Gregory Hannum?
When you need to contact EQ, an Op Sup, a Fit Floor, or even a pro staff member on short notice and can't leave the desk, pick up this gadget
What is the walkie talkie?
This is the membership category who is the largest in population but the lowest in revenue.
Who are undergraduate students?
Go out on a canine limb and enjoy this popular Wellbeing Education Services event that brings therapeutic animals to campus.
What is Paws?
If a patron taps their card and the system reads "Passback Violation," the patron has likely done this.
What is tapped the card multiple times?
If a campus member was curious about enrolling in Intramural Sports, you could give the patron this person's email address
Who is Samantha Lacey?
If a patron needs a band-aid or—hopefully not!—a defibrillator, you can find those items in this place
What is the bottom right drawer reading AED of the back cabinet?
This special pass is used by individuals to access the facilities after they have had a good night's sleep inside a campus concrete block.
What is a Hotel UMass Guest Pass?
At this 6:00pm event happening next week, practice your pranayama and move while meditating
What is Sunset Yoga?
Under Multi-Visit Passes, a patron can be sold swimming lessons and this, which come in both individual and buddy types.
What are personal training sessions?
Who is Matt Morin?
When red streaks start appearing on the receipt printer, fetch a replacement roll from this location
What is the middle (and sometimes top) left drawer of the back cabinet?
This group of individuals can become members of RecWell even if they have completed their course work and switched the tassle
Who are Alumni of the University?
Make s'mores, listen to live music, and sit in the big red chairs at this flamin' event with a punny, slang-y title.
What is RecWell is Fire?
If a patron taps their card and the system reads "Access Profile Restricted," the patron likely does not have a membership to the Recreation Center, but only this five-year training 'membership' given out by RockWell
What is Climbing Orientation?
If a guest ran down to tell you that another guest had fainted upstairs, you should quickly call this person
Who is the Operation Supervisor?
For a new alumni, associate, or community member to get their special Rec Center-only cards, they must receive a sticker reading this from a special binder on the front desk
What is an alumni, associate, or community number?
A professor's 20-year-old daughter who isn't a student is eligible for this type of membership
During the spooky season, get your hands chalked and your costume on to prepare for this special event at RockWell with a name inspired by a ghostly prankster
What is Bouldergeist?
You would log into Fusion using an account that's your NetID plus the letters "AF," which stands for this department that sounds like a minor in Isenberg.
What is Administration & Finance?
If a UMass group wants to advertise their club or event on our bulletin board, they need permission from this member of pro staff
Who is Amanda Surgen?
While most 'lost & found' items are kept behind EQ, patrons can recover these types of items from the front desk staff
What are UCards, ID cards, and sometimes debit/credit cards?
During the academic year, students from the Mount Holyoke, Smith, and Amherst Colleges are eligible for this membership
What is none at all? (Trick Question!)
One of the final Intramural tournaments during the academic year centers around this game that requires no equipment other than luck, at least one hand, and maybe some mind games, if you're sharp
What is Rock, Paper, Scissors?