RED COAT 101
The resident expert on disability issues
Who/What is a CRO?
This code is used to Revalidate.
What is "ETRV*"?
Las Vegas
What is LAS
This item provides instructions on how to operation and stow the Jet bridge.
What is a "placard"?
FAA
What is the Federal Aviation Administration?
This report must be completed by a red coat at the end of each shift.
What is a "Red Coat shift report"?
To add an HK to the Standby list.
What is "A@LS#$G¥PHK"?
Raleigh-Durham, NC
What is RDU
Unclaimed valet or untagged planeside bags are sent to this location to be picked up by bag runners.
What is the zipper road?
CRO
What is a Complaint Resolution Official?
The maximum amount of time a wheelchair passenger should be awaiting removal from the aircraft.
What is 15 minutes?
This command is used to manually board a customer.
What is "a@oe-seat#"?
Tokyo, Japan
What is NRT?
A database used to find answers to questions about Delta policies and procedures.
What is KM? (Knowledge Management)
OCC
What is the Operation Control Center?
This report is filed in the event of a service failure involving passengers with disabilities.
What is a CRO report?
To delete a seat.
WHAT IS A*S#$@?
Fayetteville, AK
What is XNA
The system used to verify jumpseat eligibility for pilots.
What is the CASS? (Cockpit Access Security System)
GSC
What is a Ground Security Coordinator?
An action that can occur as a result of a failure to have/ renew IT seal, AQT and LMS noncompliance or by manager discretion
What is a "Shift Trade Suspension"?
This code is used to force sign out all levels. When nothing else works.
@@ZAP
Key West, FL
Only these types of flight attendants are authorized to seat in the flight attendant jumpseat.
Who are "Carrier Specific" Flight Attendants?
LERAP
What is the Local Emergency Response Action Plan?