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Its the name of the program
What is The Delight Program
The mindset has this many pieces
What is four
Being in the Red is a 'what' place to be?
What is Positive
Its the second piece of the mindset
What is Be Optimistic
Its what you are unable to do in Circle 2
What is control
What is Template 1>2>3
What is attitude
What is Net Promoter Score
The template when responding to complaints, feedback or criticism
What is Glad Sure Sorry
Being in the black is a what place to be
What is negative place to be
Two Roadblocking words
What is Unfortunately and I can't
Its the NPS score for Promoters
What is 9-10
What is PostPride
its the I in our Values
What is Inclusivity
Its the NPS score for Detractors
What is 0 - 6
Its the T in the P/T Circle
What is technical
Its the link to our Empowerment value
What is finding a way
It's the name of our new scanners
What is NextGen
Its the P in the P/T circle
What is People
The Australia Post branding message
What is Everyone Matters
What is the Responsibility & Choice Questions
Using Positive first response shows what?
What is Ready Willing and Able
Name our values
What is TIES
Australia Post profit 2018/19 Financial year
What is $4.11M
The story at the end of the program
What is The Starfish Story