DIRECTV
The discount a customer receives for enrolling in ABP.
What is $5?
The point in the Frontier flow where it is okay to proactively ask to port a phone number.
What is never?
HughesNet: This must be read if the customer mentions they work from home.
What is the VPN Reactive Disclosure?
The arrival timeframe for AT&T TV equipment.
What is 2-4 days?
This Mexican food has a name meaning "Little Donkey".
What is a burrito?
The name of the package that does not have HBO and HBO Max included for a trial period.
What is the Entertainment?
You can refer the customer to CS, after submitting the order, for this discount.
What is none?
The maximum number of TVs we can set up on DIRECTV.
What is 8?
This disclosure must be read before discussing specific AT&T/DIRECTV package and pricing details.
What is CPNI?
The most commonly stolen food in the world.
What is cheese?
Two items that must be discussed when upgrading or downgrading packages.
What is the plan name, first and second year pricing?
SLI applies when this is not present between the customer and other account holder.
What is an established relationship?
The cost of unlimited data when selling ATT standalone internet (speed under 100M).
What is $30?
This type of TV is compatible with AT&T TV.
What is a Samsung smart TV, 2017 or newer.
The Pink Lady is a variation of this type of fruit.
What is an apple?
The cost of the 5th Genie mini.
What is $49?
You must read this when customer’s ask about the speed on copper calls.
What is the speed rebuttal disclosure?
The provider(s) that cannot use Third Parties or POA to process an order.
What is AT&T and DIRECTV.
We must disclose this when the customer asks for AT&T TV/DIRECTV pricing clarification.
What is the first and second year pricing?
The type of nut used to make dynamite.
What is a peanut?
The name of the plan that should only be sold if the customer wants an international package.
What is Preferred Choice?
On all Frontier calls, we must ask if the customer has this in their home.
What is a phone jack?
The individual(s) that must go through POS ID with you.
Who is the Account Holder?
We must obtain this after reading the AT&T payment processing disclosure? (…this amount can be debited as early as today, OKAY?)
What is verbal affirmation?
The only U.S. state that grows coffee beans.
What is Hawaii?