Reentry Activities
This activity is used to temporarily remove students from contact strategy
Future Reentry
All student records can be found in this system
CampusVue or CVue
Students can update their contact information here
Student Portal
To remove student from the DNC list
Send email confirmation requesting to be removed from DNC to Student Records
What are you required to say as part of the introduction?
Name, Department or Role, University Name, Call Disclosure
Two part question:
What activity is set up when a student would like to add or remove FTG payment option?
CFTG Transition In- to add the FTG benefit
CFTG Transition Out - to remove the FTG benefit
We make and receive calls using this
SalesForce/Five 9
Students can enter their classroom here
Canvas
Students use this to apply for a credit on their tuition after a successful retake
Tuition Credit Request (TCR)
How to FERPA when student does not know their ID?
(3 responses, must state all and in the correct order)
Offer to email to email address on file
Walk them through finding in student portal
If they do not have access to email on file, we can verify by last 4 of social
Used to document a marketing email (received from RRS)
Reentry Progression Inbox Reply
Where we find call reviews
Verint
Students can find their financial documents here
Funding Portal in the student portal
Students use this to submit a complaint after trying to resolve with management and/or if threatening legal action.
Resolution Center Form and/or email to Resolution@uagc.edu (formerly Disputes)
SAP: What is the GPA requirement for Undergrad/Grad and what is the completion rate requirement for both?
2.0/3.0 and 66.67% or 67%
This activity is used to communicate if a student needs to pass their reentry class to avoid dismissal, or earn a C- or better in a competency course.
Reentry Scheduled
Where we look up student's financial aid documents
Regent
Advisors can find the Reentry Page with resources here
The Hub
How do we inform a student of the steps needed to update their phone number is disconnected?
Load AA-Invalid Number activity and save (leave pending)
4 Consecutive N/As
How do you status an activity to remove it from your peers inbox (if you are already working with student)?
Close/Cancel
What we use to send electronic documents
Adobe Echosign
Where students access CHAMPS
UAGC Connect
What form does a military student use to apply for an MW and where is it found?
Military Course Drop and Withdrawal - Online form in the student portal
What are the three policies a student can get dismissed for violating?
SAP, Consecutive Unsuccessful Grades, Graduate Repeat Policy